AI-Powered Orders & Returns Specialist (Remote-Eligible)

Nuki Home Solutions GmbH; Graz; Hybrid; EUR 40,000 - 48,000; Full time

Benefits offered by this job

Flexible hours

Work from home 3 days/wk

Workation up to 3 weeks

Udemy courses available

Klimaticket transport subsidy

Job summary

Nuki Home Solutions GmbH in Graz is seeking an Orders & Returns Specialist focused on AI and process automation within the Fulfillment team. You will handle order processing, returns, and B2B RMAs while driving automation and AI-driven improvements across transport routes, costs, and workflows.

The role emphasizes a hands-on, analytical mindset with a strong logistics background, cross-functional collaboration across sales, support, and logistics providers, and German/English proficiency.

Qualifications

• Degree or vocational training in logistics, supply chain management, e-commerce, business administration, or related field.
• At least 5 years of relevant professional experience in e-commerce fulfillment, transport logistics, or an operations environment.
• Strong enthusiasm for digital innovations and modern software systems, with initial project experience in automation and AI tools.
• Analytical with numerical KPI monitoring and structured approach to optimizing logistics costs.
• Hands-on, pragmatic, calm under pressure, and cross-functional across sales, support, and external providers.

Responsibilities

• Manage smooth order and dispatch processing ensuring punctual order flow.
• Coordinate returns management and process B2B RMAs.
• Resolve shipping and return issues; advise support as central contact.
• Identify automation potential and test AI-supported tools; implement efficient workflows.
• Connect sales with external shipping partners and ensure seamless communication.
• Represent transport logistics in import, export, and stock transfers.
• Analyze and optimize transport routes and logistics costs for efficiency.
• Support logistics team in daily operational activities.

Skills

5+ years experience

E-commerce logistics

Automation with AI

KPI analysis

Cross-functional work

Education

Logistics degree or training

Tools

AI tools

Logistics software

Job description

Nuki Home Solutions GmbH in Graz is seeking an Orders & Returns Specialist focused on AI and process automation within the Fulfillment team. You will handle order processing, returns, and B2B RMAs while driving automation and AI-driven improvements across transport routes, costs, and workflows.

The role emphasizes a hands-on, analytical mindset with a strong logistics background, cross-functional collaboration across sales, support, and logistics providers, and German/English proficiency.