Italian SaaS Technical Success Manager

Fonio; Wien; Hybrid; EUR 60,000 - 80,000; Full time

Benefits offered by this job

€60,000 to €80,000 OTE

Equity

Equipment of your choice

Regular team off-sites

On-site in Vienna or Barcelona office

Job summary

Fonio is seeking a Technical Customer Success Manager for Italy. You will be the main contact for Italian SMB customers after signing, owning their success, satisfaction and retention end to end. Most of your time will be on calls and in setting up or improving their AI solutions.

You will build strong relationships, surface value, and identify new use cases for AI agents to keep customers engaged. Willing to relocate to Vienna for 1–2 months at the start, with offices in Vienna or Barcelona and

Qualifications

• 2 to 5 years in Customer Success, Account Management, Forward Deployment Engineering or a technical client-facing role in SaaS or B2B.

Responsibilities

• Be the main point of contact for Italian SMB customers.

Skills

Customer Success

Account Management

SaaS / B2B

Technical Troubleshooting

English

Italian

CRM workflows

Autonomy / self-starter

Relocation willingness

API documentation reading

Tools

HubSpot

n8n

Make

Codex

Job description

Fonio is seeking a Technical Customer Success Manager for Italy. You will be the main contact for Italian SMB customers after signing, owning their success, satisfaction and retention end to end. Most of your time will be on calls and in setting up or improving their AI solutions.

You will build strong relationships, surface value, and identify new use cases for AI agents to keep customers engaged. Willing to relocate to Vienna for 1–2 months at the start, with offices in Vienna or Barcelona and