Account Manager

CLERA; Wien; On-site; EUR 65,000 - 95,000; Full time

Job summary

Clera Labs, Inc. is seeking an Account Manager for its Vienna-based team. You will manage and grow existing customer relationships in a B2B SaaS environment, helping clients adopt AI phone assistants and realize measurable value.

The role requires native German, upsell experience, and a structured, customer-focused approach. You will coordinate across teams, maintain CRM records, and target monthly and quarterly expansion revenue.

Qualifications

• At least one year of experience in B2B SaaS sales, account management, or customer success.
• Experience driving upsells, renewals, or expansion revenue within existing customer accounts.
• Native-level German, with confidence leading customer calls, reviews, and product demonstrations.
• Strong product and technical understanding, with an interest in AI and machine learning.
• A structured working style, ownership mindset, and strong customer focus.
• Startup or scale-up experience is a plus.

Responsibilities

• Serve as the primary contact for assigned customer accounts throughout the customer lifecycle.
• Identify opportunities to expand customer use cases and increase the value customers receive from AI phone assistants.
• Lead regular account reviews, discovery conversations, renewals, and upsell discussions.
• Analyze product usage and communicate the operational impact of AI automation.
• Own expansion revenue across upgrades, add-ons, and renewals, working toward monthly and quarterly targets.
• Support onboarding and ongoing adoption to strengthen retention and customer outcomes.
• Share structured customer and market feedback with Product and go-to-market teams.
• Maintain accurate CRM records, forecasts, and pipeline, and coordinate account plans across teams.
• Help develop the account management and expansion approach as the business grows.

Skills

B2B SaaS sales

Account management

Customer success

German language

CRM software

Tools

CRM software

Job description

About the Role

Join a growing B2B SaaS team focused on AI-powered business communications. You will manage and grow existing customer relationships, helping customers adopt AI phone assistants and realize measurable value while contributing to retention and expansion revenue.

What You'll Do

• Serve as the primary contact for assigned customer accounts throughout the customer lifecycle.

• Identify opportunities to expand customer use cases and increase the value customers receive from AI phone assistants.

• Lead regular account reviews, discovery conversations, renewals, and upsell discussions.

• Analyze product usage and communicate the operational impact of AI automation.

• Own expansion revenue across upgrades, add-ons, and renewals, working toward monthly and quarterly targets.

• Support onboarding and ongoing adoption to strengthen retention and customer outcomes.

• Share structured customer and market feedback with Product and go-to-market teams.

• Maintain accurate CRM records, forecasts, and pipeline, and coordinate account plans across teams.

• Help develop the account management and expansion approach as the business grows.

What We're Looking For

• At least one year of experience in B2B SaaS sales, account management, or customer success.

• Experience driving upsells, renewals, or expansion revenue within existing customer accounts.

• Native-level German, with confidence leading customer calls, reviews, and product demonstrations.

• Strong product and technical understanding, along with an interest in AI and machine learning.

• A structured working style, ownership mindset, and strong customer focus.

• Startup or scale-up experience is a plus.

Compensation & Benefits

OTE (on-target earnings, base plus variable) is €65,000 to €95,000, with uncapped commission. Visa sponsorship is not available.

Location

On-site in Vienna, Austria, with hybrid work possible.