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Nosotros
Client Onboarding Implementation Analyst
Job summary
A major financial services firm is seeking a Generalist Implementation Manager in Buenos Aires to manage client projects and ensure successful implementation of their treasury solutions. The ideal candidate will have excellent communication skills, fluency in English, and a degree or ongoing university studies. Responsibilities include leading meetings, preparing project documentation, and supporting clients through the implementation process. Join a dynamic team focused on delivering exceptional client experiences.
Qualifications
- Fluent in written and spoken English.
- Excellent communication skills for client and internal interaction.
- University degree required, with experience in project management preferred.
Responsibilities
- Host scoping meetings with clients to identify and satisfy requirements.
- Prepare Statement of Work and timeline for product implementation.
- Lead project status meetings and document project status using tracking tools.
- Support clients during production migration and provide updates.
Skills
Education
The Generalist Implementation Manager is a client facing role, who will act as a Project Manager for the implementation of JPMorgan products including bank accounts, payments and collections solutions, bank statements, etc.
In this role you will work closely with clients, Sales, Product, Operations and Client Service to enhance global client satisfaction through seamless delivery of treasury solutions using robust tools and proven methodology, expert consultation, and client advocacy. Be seen as an innovative, passionate, and proactive partner in delivering a seamless end to end client experience.
The candidate must be able to coordinate multi-disciplinary internal and client teams, in order to understand client requirements and to deliver the implementation of new business wins efficiently and on-time; must be able to recognize issues and their severity, escalate to appropriate individuals/functions and own those that are appropriate. This role will handle multiple deals/projects concurrently that may have competing priorities, resources, and timelines. Must work independently with minimal supervision, as well as partner with the larger project deal team.
- Host scoping meetings with the client to ensure product and technical requirements are understood and satisfied in accordance with the client's business and technical needs, as well as, the firm's capabilities
- Prepare Statement of Work outlining product implementation options and timeline
- Lead recurring project status meetings via conference call
- Use tracking tools and systems to document current project status, issues, and risks for all active projects
- Serve as an effective point of escalation on behalf of client
- Support client during production migration and production verification; coordinate with production teams to ensure all components are successfully migrated, and provide timely status updates to the client and project team.
- Fluent written and spoken in English language (mandatory)
- Excellent verbal and written communication skills to both clients and internal partners
- University degree (graduated or in progress)
- Project Management experience (preferred)
- Client facing experience (preferred)
- Cash Management and Treasury knowledge (preferred)
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.