VoIP & IT Ops Engineer — L3 Support, MFT & Automation

Interlaced; Ciudad de Mendoza; On-site; ARS 1,674,000 - 2,678,000; Full time

Job summary

Interlaced is seeking an L3 Technical Support Engineer to provide technical-level assistance to our vendors for enterprise-grade MFT solutions. You will build new workflows, update existing ones, and support critical data transfers with tight SLAs.

You will diagnose and troubleshoot issues, connect to POS stores, pull and upload logs, and escalate when necessary. Strong Shell/Perl scripting, Linux/AIX familiarity, and excellent English communication are required.

Qualifications

• BS degree in Information Technology, Computer Science or relevant field.
• Understanding of Linux and AIX commands such as search, copy, move, append, and permissions.
• Understanding of Environment Variables.
• Scripting in Shell is required.
• Scripting in Perl is desired.
• Understanding of rsync and SSH keys.

Responsibilities

• Provide technical-level assistance to vendors for enterprise-level MFT solutions and build-out new workflows.
• Adapt to client processes using client applications and tools.
• Research and identify solutions to software/hardware issues.
• Diagnose and troubleshoot issues including log collection and analysis.
• Log issues accurately and escalate unresolved ones to internal teams when needed.
• Prepare accurate and timely reports on incidents and resolutions.
• Maintain relationships with clients and ensure IT systems function after troubleshooting.

Skills

Shell scripting

Perl scripting

English communication

Linux

AIX

Environment variables

Troubleshooting

Education

Bachelor's degree in Information Technology, Computer Science or relevant field

Tools

rsync

SSH keys

SharePoint

Job description

Interlaced is seeking an L3 Technical Support Engineer to provide technical-level assistance to our vendors for enterprise-grade MFT solutions. You will build new workflows, update existing ones, and support critical data transfers with tight SLAs.

You will diagnose and troubleshoot issues, connect to POS stores, pull and upload logs, and escalate when necessary. Strong Shell/Perl scripting, Linux/AIX familiarity, and excellent English communication are required.