Senior L3 Technical Product Support Engineer (MFT)

Telnyx Llc; Ciudad de Mendoza; Remote; ARS 1,000,000 - 1,500,000; Full time

Job summary

Telnyx Llc is seeking an L3 Technical Support Engineer to provide high-level technical assistance to vendors for enterprise MFT solutions. You will build new workflows, update and support data transfers, and diagnose issues to ensure timely resolution.

Responsibilities include collaborating with internal teams, logging issues, and documenting knowledge while maintaining strong client relationships. Proficiency in Shell scripting, Linux, AIX, rsync, and SSH keys is essential.

Qualifications

• BS degree in Information Technology or related field.
• Experience with Linux and AIX commands and shell scripting.
• Familiarity with rsync and SSH keys is required/desired.
• Strong English verbal and written communication.

Responsibilities

• Provide technical-level assistance to vendors for MFT solutions.
• Build-out new workflows and support/repair of transfers.
• Diagnose and troubleshoot software/hardware issues and log all cases.
• Escalate unresolved issues to internal teams and track to resolution.
• Prepare accurate reports and document technical knowledge.

Skills

Linux

AIX commands

Shell scripting

Perl scripting

RSYNC

SSH keys

English communication

Education

BS degree in Information Technology

Tools

rsync

SSH

Job description

Telnyx Llc is seeking an L3 Technical Support Engineer to provide high-level technical assistance to vendors for enterprise MFT solutions. You will build new workflows, update and support data transfers, and diagnose issues to ensure timely resolution.

Responsibilities include collaborating with internal teams, logging issues, and documenting knowledge while maintaining strong client relationships. Proficiency in Shell scripting, Linux, AIX, rsync, and SSH keys is essential.