L3 Field Tech Support for Enterprise MFT & Linux

Yo Ai Labs; Ciudad de Mendoza; Remote; ARS 1,000,000 - 2,000,000; Full time

Job summary

Yo Ai Labs is seeking an L3 Technical Support Engineer in Argentina to provide escalation-level assistance for enterprise MFT solutions. You will build new workflows, update and repair critical data transfers, and support client infrastructure across POS stores and cloud components.

You will diagnose and troubleshoot complex software/hardware issues, adapt to client processes, and escalate to software teams when needed.

Qualifications

• BS degree in Information Technology, Computer Science or relevant field.
• Understanding of Linux and AIX commands (searching, copying files, moving files, appending files, permissions on files, etc…).
• Understanding of Environment Variables.
• Scripting in Shell is required.
• Scripting in Perl is desired.
• Understanding of rsync and SSH keys.
• Excellent verbal and written English communication skills.

Responsibilities

• Using client applications and tools, and adapt to client processes.
• Understanding large scale architecture and communicate with different responsible parties.
• Researching and identifying solutions to software/hardware issues.
• Diagnosing and troubleshooting technical issues including.
• Connecting to POS stores /clearing cache data/ pulling out logs/ uploading logs to SharePoint.
• Filling xml templates to send cache requests.
• Tracking computer system issues through to resolution, within agreed time limits.
• Properly escalating unresolved issues to appropriate internal teams (e.g. software teams).
• Referring to internal database or external resources to provide accurate tech solutions.
• Ensuring all issues are properly logged.
• Prioritizing and managing several open issues at one time.
• Following up with clients to ensure their IT systems are fully functional after troubleshooting.
• Preparing accurate and timely reports.
• Documenting technical knowledge in the form of notes and manuals.
• Maintaining jovial relationships with clients.

Skills

Linux

AIX

Shell scripting

Perl scripting

rsync

SSH keys

English communication

Education

B.S. in Information Technology or Computer Science

Job description

Yo Ai Labs is seeking an L3 Technical Support Engineer in Argentina to provide escalation-level assistance for enterprise MFT solutions. You will build new workflows, update and repair critical data transfers, and support client infrastructure across POS stores and cloud components.

You will diagnose and troubleshoot complex software/hardware issues, adapt to client processes, and escalate to software teams when needed.