L3 Technical Support Engineer

Wakapi Software; Ciudad de Mendoza; Presencial; ARS 800.000 - 1.200.000; Jornada completa

Descripción de la vacante

Wakapi Software in Mendoza, Argentina seeks an L3 Technical Support Engineer to provide high‑level technical assistance for enterprise MFT solutions. You will build new workflows, update existing data transfers, and diagnose complex issues across client environments.

You will work with Linux/AIX, shell and Perl scripting, rsync and SSH keys, and batch JavaScript workflows, ensuring timely resolution and strong communication with clients and internal teams.

Formación

• BS degree in Information Technology, Computer Science or relevant field.
• Understanding of Linux and AIX commands (searching, copying files, moving files, appending files, permissions on files, etc...).
• Understanding of Environment Variables.
• Scripting in Shell is required.
• Scripting in Perl is desired.
• Understanding of rsync and SSH keys.
• Intermediate JavaScript for batch workflows (Just file operations).
• Excellent verbal and written English communication skills.

Responsabilidades

• Using client applications and tools, and adapt to client processes.
• Understanding large scale architecture and communicate with different responsible parties.
• Researching and identifying solutions to software/hardware issues.
• Diagnosing and troubleshooting technical issues including.
• Connecting to POS stores /clearing cache data/ pulling out logs/ uploading logs to SharePoint.
• Filling xml templates to send cache requests.
• Tracking computer system issues through to resolution, within agreed time limits.
• Properly escalating unresolved issues to appropriate internal teams (e.g. software teams).
• Referring to internal database or external resources to provide accurate tech solutions.
• Ensuring all issues are properly logged.
• Prioritizing and managing several open issues at one time.
• Following up with clients to ensure their IT systems are fully functional after troubleshooting.
• Preparing accurate and timely reports.
• Documenting technical knowledge in the form of notes and manuals.
• Maintaining jovial relationships with clients.

Conocimientos

Shell scripting

Perl scripting

JavaScript

Linux

AIX

SSH keys

rsync

Environment variables

Educación

BS degree in Information Technology, Computer Science or relevant field

Descripción del empleo

The Role:

We are seeking an L3 Technical Support Engineer to provide Technical-level assistance to our vendors. Will be responsible for several enterprise-level Managed File Transfer (MFT) solutions, which includes the build-out of new workflows, as well as updates and support/repairs of existing critical, time sensitive internal and B-2-B data transfers.

Responsibilities:

• Using client applications and tools, and adapt to client processes.
• Understanding large scale architecture and communicate with different responsible parties.
• Researching and identifying solutions to software/hardware issues.
• Diagnosing and troubleshooting technical issues including.
• Connecting to POS stores /clearing cache data/ pulling out logs/ uploading logs to SharePoint.
• Filling xml templates to send cache requests.
• Tracking computer system issues through to resolution, within agreed time limits.
• Properly escalating unresolved issues to appropriate internal teams (e.g. software teams).
• Referring to internal database or external resources to provide accurate tech solutions.
• Ensuring all issues are properly logged.
• Prioritizing and managing several open issues at one time.
• Following up with clients to ensure their IT systems are fully functional after troubleshooting.
• Preparing accurate and timely reports.
• Documenting technical knowledge in the form of notes and manuals.
• Maintaining jovial relationships with clients.

Requirements:

• BS degree in Information Technology, Computer Science or relevant field.
• Understanding of Linux and AIX commands (searching, copying files, moving files, appending files, permissions on files, etc…).
• Understanding of Environment Variables.
• Scripting in Shell is required.
• Scripting in Perl is desired.Understanding of rsync and SSH keys.
• Intermediate JavaScript for batch workflows (Just file operations).
• Excellent verbal and written English communication skills.

IMPORTANT

Wednesday to Friday: 9:00 PM to 6:00 AM Lebanon time → 3:00 PM to 12:00 AM Argentina time.
Weekend: 3:00 PM to 12:00 AM Lebanon time → 9:00 AM to 6:00 PM Argentina time.
Monday and Tuesday OFF.