Voip & It Operations Support Engineer – Multi-Site

Interlaced; Ciudad de Mendoza; Vor Ort; ARS 1.674.000 - 2.678.000; Vollzeit

Zusammenfassung

Interlaced is seeking an L3 Technical Support Engineer to provide technical-level assistance to our vendors for enterprise-grade MFT solutions. You will build new workflows, update existing ones, and support critical data transfers with tight SLAs.

You will diagnose and troubleshoot issues, connect to POS stores, pull and upload logs, and escalate when necessary. Strong Shell/Perl scripting, Linux/AIX familiarity, and excellent English communication are required.

Qualifikationen

• BS degree in Information Technology, Computer Science or relevant field.
• Understanding of Linux and AIX commands such as search, copy, move, append, and permissions.
• Understanding of Environment Variables.
• Scripting in Shell is required.
• Scripting in Perl is desired.
• Understanding of rsync and SSH keys.

Aufgaben

• Provide technical-level assistance to vendors for enterprise-level MFT solutions and build-out new workflows.
• Adapt to client processes using client applications and tools.
• Research and identify solutions to software/hardware issues.
• Diagnose and troubleshoot issues including log collection and analysis.
• Log issues accurately and escalate unresolved ones to internal teams when needed.
• Prepare accurate and timely reports on incidents and resolutions.
• Maintain relationships with clients and ensure IT systems function after troubleshooting.

Kenntnisse

Shell scripting

Perl scripting

English communication

Linux

AIX

Environment variables

Troubleshooting

Ausbildung

Bachelor's degree in Information Technology, Computer Science or relevant field

Tools

rsync

SSH keys

SharePoint

Jobbeschreibung

• Ofertas de Voip It Operations Support Engineer...

The Role:

We are seeking an L3 Technical Support Engineer to provide Technical-level assistance to our vendors. Will be responsible for several enterprise-level Managed File Transfer (MFT) solutions, which includes the build-out of new workflows, as well as updates and support/repairs of existing critical, time sensitive internal and B-2-B data transfers.

Responsibilities:

Using client applications and tools, and adapt to client processes.

Understanding large scale architecture and communicate with different responsible parties.

Researching and identifying solutions to software/hardware issues.

Diagnosing and troubleshooting technical issues including.

Connecting to POS stores /clearing cache data/ pulling out logs/ uploading logs to SharePoint.

Filling xml templates to send cache requests.

Tracking computer system issues through to resolution, within agreed time limits.

Properly escalating unresolved issues to appropriate internal teams (e.g. software teams).

Referring to internal database or external resources to provide accurate tech solutions.

Ensuring all issues are properly logged.

Prioritizing and managing several open issues at one time.

Following up with clients to ensure their IT systems are fully functional after troubleshooting.

Preparing accurate and timely reports.

Documenting technical knowledge in the form of notes and manuals.

Maintaining jovial relationships with clients.

Requirements:

BS degree in Information Technology, Computer Science or relevant field.

Understanding of Linux and AIX commands (searching, copying files, moving files, appending files, permissions on files, etc…).

Understanding of Environment Variables.

Scripting in Shell is required.

Scripting in Perl is desired.

Understanding of rsync and SSH keys.

Excellent verbal and written English communication skills.

IMPORTANT

Wednesday to Friday: 9:00 PM to 6:00 AM Lebanon time → 3:00 PM to 12:00 AM Argentina time.
Weekend: 3:00 PM to 12:00 AM Lebanon time → 9:00 AM to 6:00 PM Argentina time.
Monday and Tuesday OFF.