US Tax & Bookkeeping Expert - Level 2 Support

RateHawk; Municipio de Rincón de los Sauces; Remote; ARS 100,451,000 - 139,086,000; Full time

Job summary

RateHawk is seeking an experienced US Tax & Accounting Support Specialist to provide specialized Level 2 assistance for complex US accounting, tax, bookkeeping, and payroll inquiries. The role demands genuine accounting judgment and the ability to investigate and resolve issues independently.

Schedule includes coverage 8:00 AM–8:00 PM ET with staggered shifts; remote work from international locations may be available. Strong communication skills and tax knowledge are essential.

Qualifications

• Proven professional accounting experience with US accounting and taxation.
• Strong knowledge of bookkeeping, tax return review, reconciliations, payroll, and financial reporting.
• Experience handling complex tax and accounting inquiries and customer-facing support.
• Excellent written and verbal English communication.
• Analytical, troubleshooting, documentation, and independent problem-solving skills.
• Ability to explain complex topics to nontechnical customers.
• Comfortable in fast-paced tech-driven environment and evolving workflows.
• Willingness to learn proprietary platforms and AI-assisted workflows.

Responsibilities

• Provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and transactions.
• Assist customers with tax-related inquiries, notices, and filing status questions; tax return questions within scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate findings clearly via Zendesk, email-style tickets, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions from Zendesk.
• Learn and work with proprietary platforms and AI-assisted workflows.

Skills

Accounting experience

US accounting

Bookkeeping

Tax return review

Account reconciliations

Payroll

Financial reporting

English communication

Analytical skills

Troubleshooting

Documentation

Independent problem-solving

Explain complex topics

Education

CPA (Certified Public Accountant)

EA certification

Big Four experience

QuickBooks certification

International CPA credentials

Tools

QuickBooks

Excel/Google Sheets

Zendesk

Slack

Payroll software

Job description

RateHawk is seeking an experienced US Tax & Accounting Support Specialist to provide specialized Level 2 assistance for complex US accounting, tax, bookkeeping, and payroll inquiries. The role demands genuine accounting judgment and the ability to investigate and resolve issues independently.

Schedule includes coverage 8:00 AM–8:00 PM ET with staggered shifts; remote work from international locations may be available. Strong communication skills and tax knowledge are essential.