US Tax & Accounting Support Specialist - Level 2 Expert

RateHawk; Santa Fe Capital; Remote; ARS 92,724,000 - 139,086,000; Full time

Job summary

RateHawk is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The ideal candidate will possess genuine technical accounting judgment and strong tax expertise, with the ability to investigate and resolve issues independently.

This role requires excellent English communication, detailed documentation, and comfort working in a fast-paced, technology-driven environment.

Qualifications

• Professional accounting experience, ideally with US accounting and taxation.
• Strong knowledge of bookkeeping, tax return review, reconciliations, payroll, and financial reporting.
• Experience handling complex tax and accounting inquiries and customer-facing support.
• Excellent written and verbal English communication.
• Ability to explain complex topics to nontechnical customers.

Responsibilities

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and transactions.
• Assist customers with tax-related inquiries, notices, filing status questions, and tax return questions within scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings clearly through Zendesk, email-style ticket responses, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Learn and work with proprietary platforms and AI-assisted workflows.

Skills

Professional accounting experience

US accounting and taxation

English communication

Analytical skills

Troubleshooting skills

Documentation skills

Independent problem-solving

Explain complex topics to nontechnical

Learn new systems

Education

CPA

EA certification

Big Four background

QuickBooks certification

International CPA credentials

Tools

QuickBooks

Microsoft Excel/Google Sheets

Zendesk

Slack

Tax prep and payroll software

Job description

RateHawk is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The ideal candidate will possess genuine technical accounting judgment and strong tax expertise, with the ability to investigate and resolve issues independently.

This role requires excellent English communication, detailed documentation, and comfort working in a fast-paced, technology-driven environment.