US Tax & Accounting Troubleshooter (Level 2, Remote)

OpsArmy Careers; Santa Fe Capital; Remote; ARS 92,724,000 - 139,086,000; Full time

Job summary

Opsarmy is seeking an experienced Level 2 Tax & Accounting Support Specialist to provide expert remote support for US accounting, tax, bookkeeping, and payroll inquiries from Argentina. The role demands independent investigation, strong accounting judgment, and the ability to work ET hours with US overlap.

The candidate should have professional accounting experience, US tax exposure, and excellent English communication.

Qualifications

• Professional accounting experience with US accounting and taxation.
• Experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support.
• Excellent written and verbal English communication.
• Ability to explain complex accounting and tax topics to nontechnical customers.
• Ability to learn proprietary platforms and AI-assisted workflows.

Responsibilities

• Provide Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, notices, filing status, and tax return questions within scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate findings clearly via Zendesk, email-style tickets, and scheduled calls.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Adapt to new internal systems as the client transitions away from Zendesk.
• Learn and work with proprietary platforms and AI-assisted workflows.

Skills

Accounting

US Tax

Bookkeeping

Tax Notices

Payroll

Financial Reporting

English Communication

Analytical Skills

Troubleshooting

Documentation

Independent Problem-Solving

Education

CPA

EA

Big Four Experience

Tools

QuickBooks

Excel/Sheets

Zendesk

Slack

Payroll Software

Job description

Opsarmy is seeking an experienced Level 2 Tax & Accounting Support Specialist to provide expert remote support for US accounting, tax, bookkeeping, and payroll inquiries from Argentina. The role demands independent investigation, strong accounting judgment, and the ability to work ET hours with US overlap.

The candidate should have professional accounting experience, US tax exposure, and excellent English communication.