US Tax & Accounting Support Specialist II

Atomic Hr; Tandil; Remote; ARS 53,224,000 - 85,158,000; Full time

Job summary

Atomic Hr is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires genuine technical accounting judgment and the ability to independently investigate and resolve issues.

The position emphasizes strong accounting and tax expertise, excellent communication, and the capacity to navigate evolving workflows using proprietary platforms and AI-assisted tooling.

Qualifications

• Experience with US accounting and taxation in customer-facing roles.
• Ability to investigate and resolve complex accounting issues.
• Strong English written and verbal communication.

Responsibilities

• Provide specialized Level 2 support for US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review and troubleshoot discrepancies, reconciliations, and transactions.
• Assist customers with tax notices, filing status, and tax return questions.
• Support payroll questions and processing issues.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and suggest workflow improvements.
• Learn and adapt to proprietary platforms and AI-assisted workflows.
• Communicate findings clearly via Zendesk, email, and phone support.
• Coordinate with internal specialists when needed.

Skills

Accounting expertise

US tax knowledge

Bookkeeping

Payroll processing

Tax notices handling

English communication

Analytical skills

Troubleshooting

Documentation

Independent problem solving

Explain complex topics

Proprietary platforms

AI-assisted workflows

Education

Certified Public Accountant (CPA)

Enrolled Agent (EA)

Tools

QuickBooks

Microsoft Excel/Google Sheets

Zendesk

Slack

Payroll software

Job description

Atomic Hr is seeking an experienced accounting professional to provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires genuine technical accounting judgment and the ability to independently investigate and resolve issues.

The position emphasizes strong accounting and tax expertise, excellent communication, and the capacity to navigate evolving workflows using proprietary platforms and AI-assisted tooling.