US Tax & Accounting Specialist — Level 2 Support (Remote)

Opsarmy; Rosario; Remote; ARS 92,724,000 - 111,269,000; Full time

Job summary

Opsarmy is seeking an experienced Level 2 Tax & Accounting Support Specialist to handle complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires strong accounting judgment, excellent English communication, and the ability to investigate and resolve issues independently.

Coverage is remote with shifts overlapping US business hours. Candidates should have CPA/EA preferred credentials and familiarity with QuickBooks, Excel, Zendesk, and AI-assisted workflows.

Qualifications

• Required: professional accounting experience with US accounting and taxation.
• Excellent written and verbal English communication.
• Strong analytical and troubleshooting abilities.
• Ability to document resolutions and maintain accurate records.
• Independent problem solving and responsible work ethic.

Responsibilities

• Provide specialized Level 2 support for complex US accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated accounting and tax tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, notices, and filing status questions.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Explain complex topics to nontechnical customers and coordinate with internal specialists.

Skills

Accounting experience

English communication

Analytical skills

Troubleshooting

Documentation skills

Independent problem-solving

Tools

QuickBooks

Excel/Google Sheets

Zendesk

Slack

Job description

Opsarmy is seeking an experienced Level 2 Tax & Accounting Support Specialist to handle complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires strong accounting judgment, excellent English communication, and the ability to investigate and resolve issues independently.

Coverage is remote with shifts overlapping US business hours. Candidates should have CPA/EA preferred credentials and familiarity with QuickBooks, Excel, Zendesk, and AI-assisted workflows.