Remote US Tax & Accounting Specialist (CPA/EA) - Level 2

OpsArmy Careers; La Pampa; Teletrabalho; ARS 64 907 000 - 111 269 000; Tempo integral

Resumo da oferta

Opsarmy is seeking an experienced Level 2 Tax & Accounting Support Specialist to handle complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires genuine technical accounting judgment beyond scripted responses, with strong tax expertise, communication skills, and the ability to investigate and resolve issues independently.

Coverage is remote with hours aligned to Eastern Time, requiring overlap with US business hours.

Qualificações

• Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation.
• Strong working knowledge of bookkeeping, tax return review, reconciliations, payroll, and financial reporting.
• Excellent written and verbal English communication.

Responsabilidades

• Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
• Investigate and resolve escalated and directly assigned accounting and tax support tickets.
• Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
• Assist customers with tax-related inquiries, notices, filing status questions, and tax return questions within scope.
• Support payroll questions, setup, processing issues, and troubleshooting.
• Communicate technical findings via Zendesk, emails, and scheduled phone support.
• Independently investigate issues, identify root causes, and coordinate with internal specialists.
• Document resolutions and maintain accurate customer records.
• Identify recurring issues and opportunities to improve workflows and knowledge resources.
• Learn and adapt to proprietary platforms and AI-assisted workflows.

Conhecimentos

US accounting

Tax expertise

Bookkeeping

Payroll

English communication

Analytical skills

Troubleshooting

Documentation

Independent problem solving

Formação académica

CPA or EA preferred

Enrolled Agent (EA)

Ferramentas

Zendesk

QuickBooks

Excel/Sheets

Descrição da oferta de emprego

Opsarmy is seeking an experienced Level 2 Tax & Accounting Support Specialist to handle complex US accounting, tax, bookkeeping, and payroll inquiries. The role requires genuine technical accounting judgment beyond scripted responses, with strong tax expertise, communication skills, and the ability to investigate and resolve issues independently.

Coverage is remote with hours aligned to Eastern Time, requiring overlap with US business hours.