Technical Lead, Client-Facing & Team Mentor (Remote)

Octave; Municipio de Esquel; Remote; ARS 136,254,000 - 227,090,000; Full time

Job summary

Octave is seeking a Technical Lead to guide a technical team in delivering scalable Octave solutions for customers. You will act as the primary Octave representative at customer sites, ensuring quality and timely service delivery while upholding contractual obligations.

You will collaborate with account teams, global support, product, and customer success to align on priorities, mentor engineers, and drive continuous improvement.

Qualifications

• Experience in application support or service delivery within software/tech.
• Strong leadership and team management abilities.
• Excellent communication with customers and cross-functional teams.
• Ability to set direction, coach, and ensure contractual compliance.

Responsibilities

• Lead and mentor technical teams to deliver high-quality services.
• Act as Octave representative at customer units to oversee delivery and satisfaction.
• Plan, monitor, and control service activities ensuring timely delivery.
• Coordinate with account teams, support, product and customer success teams.
• Identify service improvements and drive adoption and renewals.

Skills

Leadership

Customer engagement

Mentoring

Project coordination

Communication

Job description

Octave is seeking a Technical Lead to guide a technical team in delivering scalable Octave solutions for customers. You will act as the primary Octave representative at customer sites, ensuring quality and timely service delivery while upholding contractual obligations.

You will collaborate with account teams, global support, product, and customer success to align on priorities, mentor engineers, and drive continuous improvement.