Tech Lead .Net: Líder Técnico De Microservicios (Remoto)

Skydropx - Frenet; Quilmes; À distance; ARS 1 200 000 - 2 000 000; Plein temps

Résumé du poste

Kyndryl is hiring for a remote role focused on ITIL and service management practices in Argentina. The role emphasizes incident handling, major incident coordination, and structured post-incident reviews to improve service resilience and incident response capabilities.

Working remotely, you will collaborate with cross-functional teams to ensure timely restoration of services and maintain thorough documentation and governance across incidents and changes.

Responsabilités

• Apply ITIL principles in daily service operations, balancing process compliance with speed to restore service.
• Act as Major Incident Manager for assigned services or on-call rotations, leading bridge calls and restoration decisions.
• Keep incident timelines and communications clear, and coordinate updates with technical teams, service owners, and business stakeholders.
• Prepare and facilitate post-incident reviews, documenting findings and follow-up actions in problem/change management.

Description du poste

Fully Remote

Buenos Aires, Argentina

Full time

R-70604

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role

Key Responsibilities

1. ITIL & Service Management Practice

• Apply ITIL principles consistently in daily service operations, balancing process compliance with the speed required to restore service.
• Follow and reinforce defined process roles, handoffs, and records across Incident, Problem, Change, Monitoring, and Event Management.
• Ensure tickets, problem records, and related changes are correctly linked so work remains traceable between processes.
• Support resolver teams and service desk colleagues in understanding escalation paths, priorities, and service management expectations.

2. Incident & Major Incident Management

• Manage day‑to‑day incidents within agreed service levels, ensuring they are correctly prioritized, assigned, escalated, and communicated.
• Act as Major Incident Manager for assigned services or on‑call rotations, opening the bridge, establishing roles and update cadence, and driving toward restoration, escalating to senior service management for the most critical or enterprise‑wide events.
• Keep the bridge focused on business impact, recovery options, blockers, decisions, and next actions with clear owners.
• Prepare and send clear, timely updates to technical teams, service owners, and business stakeholders using established communication templates, and contribute to leadership updates.
• Maintain accurate major incident timelines, actions, decisions, and communications to support review and audit.
• Prepare and facilitate post‑incident reviews, documenting findings and ensuring follow‑up actions are raised in Problem Management, Change Management, or improvement backlogs.

3. Triage & Troubleshooting Coordination

• Perform initial triage to establish service impact, urgency, affected users or business processes, symptoms, and the technical teams required.
• Coordinate troubleshooting across resolver teams, ensuring evidence is shared, duplicate effort is avoided, and actions have clear owners and timelines.
• Recognize when to escal]