Strategic CSM: Growth & Renewal

IntraEdge; Argentina; Presencial; ARS 1.200.000 - 2.000.000; Jornada completa

Descripción de la vacante

IntraEdge is seeking a Customer Success Manager to maximize value for post-sale customers. You will nurture executive relationships, coordinate across Implementation, Enablement, CX, Sales, and Product, and guide customers from kickoff to renewal with strategic guidance and strong adoption.

You will manage 30-40 accounts, drive renewal success, and collaborate on growth opportunities while ensuring customer satisfaction and value realization across digital journeys.

Formación

• 2–5 years in a CSM or similar consultative, customer-facing role in SaaS.
• Proven ability to drive renewals, upsells and adoption.
• Strong executive-level relationship management and communication skills.
• Familiarity with MEDDIC or similar go-to-market frameworks.

Responsabilidades

• Develop and maintain trusted advisor relationships with key stakeholders and executives.
• Lead strategic meetings to advance customer maturity and adoption.
• Align activities with business objectives and measure value outcomes.
• Act as main customer advocate and coordinate cross-functional efforts.
• Plan success activities and drive renewal and renewal strategy.
• Identify opportunities for upsell and collaborate with Sales.
• Share best practices and industry trends with senior stakeholders.
• Manage a portfolio of 30-40 accounts across the customer lifecycle.

Conocimientos

Relationship management

Executive alignment

Cross-functional collaboration

Data-driven decision making

Project management

Renewals strategy

Upsell strategy

MEDDIC framework

Descripción del empleo

IntraEdge is seeking a Customer Success Manager to maximize value for post-sale customers. You will nurture executive relationships, coordinate across Implementation, Enablement, CX, Sales, and Product, and guide customers from kickoff to renewal with strategic guidance and strong adoption.

You will manage 30-40 accounts, drive renewal success, and collaborate on growth opportunities while ensuring customer satisfaction and value realization across digital journeys.