Customer Success Manager — Drive Adoption & Growth

testRigor; Argentina; Presencial; ARS 18.464.000 - 22.116.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commission

Quarterly bonuses

Growth opportunities

Descripción de la vacante

testRigor is seeking a Customer Success Manager to nurture key client relationships, drive product adoption, and ensure successful outcomes for our global client base. Reporting to the Head of Customer Success, you will collaborate cross-functionally to deliver insights to Product, guide onboarding, monitor health metrics, and help scale our CS organization.

You will work with Sales, Support and Engineering to renew contracts, identify upsell opportunities, and ensure outstanding customer

Formación

• 2+ years in a Customer Success role in B2B SaaS or technology companies.
• Proven ability to manage multiple clients and projects.
• Experience tracking customer success metrics for retention and engagement.
• Strong verbal and written communication with stakeholders at all levels.
• Ability to work cross-functionally in a fast-paced environment.
• Comfort with learning software and configuring products for client needs.
• Thrive in a high-growth environment and adapt to change.

Responsabilidades

• Maintain strong client relationships to meet retention and adoption goals.
• Manage onboarding to ensure client success and understanding of product value.
• Track customer health metrics and identify opportunities to increase engagement.
• Collaborate with Sales, Support, Product, and Engineering to align on customer needs.
• Provide structured feedback to Product teams to improve user experience.
• Refine processes to improve CS efficiency and impact.
• Work with Sales to identify cross-sell opportunities and renewals.

Conocimientos

Customer Success

Relationship Management

Cross-functional Collaboration

Data Analysis

SaaS Experience

Herramientas

CRM Systems

Descripción del empleo

testRigor is seeking a Customer Success Manager to nurture key client relationships, drive product adoption, and ensure successful outcomes for our global client base. Reporting to the Head of Customer Success, you will collaborate cross-functionally to deliver insights to Product, guide onboarding, monitor health metrics, and help scale our CS organization.

You will work with Sales, Support and Engineering to renew contracts, identify upsell opportunities, and ensure outstanding customer