Strategic CSM – AI Security Platform

Cycode; Buenos Aires; On-site; ARS 104,272,179 - 148,960,257; Full time

Job summary

Cycode is seeking a Customer Success Manager (CSM) in Buenos Aires to enhance relationships with Fortune 500 clients. The CSM will manage customer lifecycles and ensure the success of our cybersecurity solutions. Ideal candidates have over 5 years of experience in customer success or technical account management and a solid grounding in software development.

The role involves onboarding customers, driving product adoption, and acting as a client advocate within the company, collaborating across teams to ensure high customer satisfaction.

Qualifications

• 5+ years of customer success or technical account management experience.
• 5+ years in software development and/or cybersecurity.
• Expertise in managing Fortune 500 customers.

Responsibilities

• Serve as the primary point of contact for customers.
• Manage accounts and understand customer goals.
• Onboard new customers and drive product adoption.

Skills

Customer Success Management

Technical Account Management

Software Development

Cybersecurity

Project Management

Interpersonal Skills

Problem-Solving

Tools

GitHub

GitLab

Kubernetes

Planhat

Job description

Cycode is seeking a Customer Success Manager (CSM) in Buenos Aires to enhance relationships with Fortune 500 clients. The CSM will manage customer lifecycles and ensure the success of our cybersecurity solutions. Ideal candidates have over 5 years of experience in customer success or technical account management and a solid grounding in software development.

The role involves onboarding customers, driving product adoption, and acting as a client advocate within the company, collaborating across teams to ensure high customer satisfaction.