Senior CS Tech Manager for Enterprise Adoption & Growth

PENCIL; Buenos Aires; Presencial; ARS 1.800.000 - 2.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days PTO

Health insurance

Monthly wellness & learning stipend

Enhanced parental leave

On-site access to New York office

Flexible working hours

Descripción de la vacante

Pencil is seeking a Senior Customer Success Technical Manager to lead a high-value enterprise account, driving deep adoption, renewal success, and long-term growth across multiple brands. You will design scalable onboarding and adoption programs that align with client objectives and business outcomes.

You will collaborate with the Head of Customer Success and partner with Product, Engineering, and Creative teams to translate data-led insights into strategic actions, expand opportunities, and

Formación

• Extensive experience in Customer Success, Onboarding, or Implementation within SaaS or creative technology.
• Proven track record of improving adoption, retention, and satisfaction across enterprise clients.
• Experience managing or scaling programs across large brands with multiple sub-brands or business units.
• Strong data literacy and ability to translate insights into action.
• Excellent communication and presentation skills.
• Familiarity with advertising, marketing technology, or generative AI (preferred).

Responsabilidades

• Own and lead one of our largest, high-value enterprise accounts, driving deep adoption, renewal success, and long-term growth.
• Build and maintain strategic relationships across multiple business units, agencies, and departments.
• Design and execute scalable onboarding and training programs, tailoring bespoke approaches where needed for enterprise clients.
• Drive adoption and engagement using data-led insights to inform strategy and client actions.
• Lead renewal strategy, reduce churn, and increase customer satisfaction (NPS/CSAT).
• Identify and support expansion opportunities in partnership with Account Managers.
• Collaborate with Product, Engineering, and Creative to advocate for customer needs and influence roadmap priorities.
• Contribute to internal enablement, playbooks, and scalable customer success initiatives.
• Actively engage in the Pencil Community, supporting and celebrating customer success with GenAI.

Conocimientos

Customer Success

Onboarding

Implementation

Data literacy

Communication

Presentation

Collaboration

Advertising/Marketing tech

Generative AI knowledge

Descripción del empleo

Pencil is seeking a Senior Customer Success Technical Manager to lead a high-value enterprise account, driving deep adoption, renewal success, and long-term growth across multiple brands. You will design scalable onboarding and adoption programs that align with client objectives and business outcomes.

You will collaborate with the Head of Customer Success and partner with Product, Engineering, and Creative teams to translate data-led insights into strategic actions, expand opportunities, and