Customer Success Manager

testRigor; Argentina; Presencial; ARS 18.464.000 - 22.116.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commission

Quarterly bonuses

Growth opportunities

Descripción de la vacante

testRigor is seeking a Customer Success Manager to nurture key client relationships, drive product adoption, and ensure successful outcomes for our global client base. Reporting to the Head of Customer Success, you will collaborate cross-functionally to deliver insights to Product, guide onboarding, monitor health metrics, and help scale our CS organization.

You will work with Sales, Support and Engineering to renew contracts, identify upsell opportunities, and ensure outstanding customer

Formación

• 2+ years in a Customer Success role in B2B SaaS or technology companies.
• Proven ability to manage multiple clients and projects.
• Experience tracking customer success metrics for retention and engagement.
• Strong verbal and written communication with stakeholders at all levels.
• Ability to work cross-functionally in a fast-paced environment.
• Comfort with learning software and configuring products for client needs.
• Thrive in a high-growth environment and adapt to change.

Responsabilidades

• Maintain strong client relationships to meet retention and adoption goals.
• Manage onboarding to ensure client success and understanding of product value.
• Track customer health metrics and identify opportunities to increase engagement.
• Collaborate with Sales, Support, Product, and Engineering to align on customer needs.
• Provide structured feedback to Product teams to improve user experience.
• Refine processes to improve CS efficiency and impact.
• Work with Sales to identify cross-sell opportunities and renewals.

Conocimientos

Customer Success

Relationship Management

Cross-functional Collaboration

Data Analysis

SaaS Experience

Herramientas

CRM Systems

Descripción del empleo

As a Customer Success Manager, you’ll be responsible for managing key client relationships, driving adoption and satisfaction, and ensuring successful outcomes for our global clients. Reporting to the Head of Customer Success, you will work cross-functionally to enhance the customer experience, deliver insights to our Product team, and help shape the growth of our Customer Success department.

Responsibilities:

• Maintain strong relationships with clients to meet retention and adoption goals, driving loyalty and long-term partnership.
• Manage the onboarding process to ensure clients are set up for success and have a clear understanding of our product’s value and capabilities.
• Track and analyze customer health metrics and identify opportunities to increase engagement and resolve potential issues proactively.
• Partner with Sales, Support, Product, and Engineering teams to ensure alignment on customer needs, challenges, and objectives.
• Act as the voice of the customer, providing structured feedback to Product teams to enhance user experience and align with evolving client needs.
• Work with internal tools and refine processes to improve Customer Success efficiency and impact.
• Collaborate with Sales to identify cross-sell opportunities, drive renewals, and generate leads for additional solutions where appropriate.

Qualifications:

• 2+ years in a Customer Success role, preferably in B2B SaaS or technology companies, with a passion for delivering value and building relationships.
• Proven ability to manage multiple clients and projects, with a focus on meeting deadlines and exceeding client expectations.
• Experience in tracking and managing customer success metrics, with a focus on client retention, satisfaction, and engagement.
• Strong verbal and written skills, with the ability to communicate effectively with stakeholders at all levels.
• Demonstrated ability to work cross-functionally and contribute to a positive, dynamic work environment.
• Comfort with learning software programs and configuring products to meet specific customer needs.
• Thrive in a fast-paced, high-growth environment with the ability to manage and adjust to change effectively.

Compensation: $1200 per month

Commission: 20% annual base salary paid quarterly contingent upon meeting retention goal

Upsell commissions: 10% of all recurring revenue upsells, 2% of non-recurring revenue upsells.