Remote Onboarding Coach — Hospitality Tech & ROI

Third-Party Job Posts; Argentina; A distancia; ARS 88.483.829 - 132.725.744; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote First

Home office stipend

Paid parental leave

Professional development courses

Descripción de la vacante

Cloudbeds is seeking an Onboarding Coach to guide hospitality clients through onboarding, training, and ongoing support, using video, phone, and email. You’ll tailor the system to each property, ensure clear ROI, and drive product adoption while maintaining exceptional client relationships.

With 1+ year in hospitality and 2+ years in customer-facing roles, you’ll communicate fluently in English and Spanish (Portuguese a plus) and thrive in a remote, distributed team.

Formación

• 1+ year of hospitality experience in frontline roles such as Front Desk or Revenue Manager.
• 2+ years in customer-facing roles.
• Fluent in English and Spanish; Portuguese a plus.

Responsabilidades

• Facilitate client onboarding, training, and ongoing support via video, phone, and email.
• Resolve customer inquiries and troubleshoot issues across channels.
• Partner with Sales to define success, demonstrate ROI, and drive retention.
• Build strong client relationships to encourage loyalty and promote product adoption.
• Develop a deep understanding of Cloudbeds’ products and customer needs.
• Contribute to training materials and stay updated on system changes.
• Record activities in Salesforce, gather feedback, and share insights for product improvements.

Conocimientos

Client onboarding

Training

Customer support

Sales collaboration

Herramientas

Salesforce

Descripción del empleo

Cloudbeds is seeking an Onboarding Coach to guide hospitality clients through onboarding, training, and ongoing support, using video, phone, and email. You’ll tailor the system to each property, ensure clear ROI, and drive product adoption while maintaining exceptional client relationships.

With 1+ year in hospitality and 2+ years in customer-facing roles, you’ll communicate fluently in English and Spanish (Portuguese a plus) and thrive in a remote, distributed team.