Senior Network Case Manager - Remote, Training & Bonus

Expereo International; Buenos Aires; Híbrido; ARS 1.000.000 - 1.400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Health Insurance

Work From Home

Training & Development

Performance Bonus

Descripción de la vacante

Expereo is seeking a Senior Case Manager to resolve technical and non-technical issues related to Expereo’s services by liaising with customers and providers. The role focuses on identifying and establishing new processes and continuously optimizing existing ones to offer an excellent customer service experience.

You will oversee regional network operations, act as first-line support, and lead projects from design to deployment while collaborating with stakeholders to ensure security and

Formación

• Minimum 5+ years IT/telecom network experience.
• Deep knowledge of LAN/WAN protocols (OSPF, BGP, STP, VLANs, QoS).
• Experience with network security standards, 2FA, and VPN deployment (MPLS, IPsec, SSL).
• Familiarity with ITIL practices and SolarWinds Network Management.

Responsabilidades

• Oversee regional network switches and routers; troubleshoot underlay services.
• Provide first-line technical support for network systems with high availability and ITIL adherence.
• Lead network initiatives from design to deployment, including planning and timelines to restore services.
• Collaborate with internal/external stakeholders to deliver prompt, customer-focused technical support while maintaining security compliance.

Conocimientos

IT/Telecommunications experience

Network design

Network administration

Network support

Project management

English communication

Herramientas

SolarWinds

Cisco Nexus/Catalyst

Mikrotik

Descripción del empleo

Expereo is seeking a Senior Case Manager to resolve technical and non-technical issues related to Expereo’s services by liaising with customers and providers. The role focuses on identifying and establishing new processes and continuously optimizing existing ones to offer an excellent customer service experience.

You will oversee regional network operations, act as first-line support, and lead projects from design to deployment while collaborating with stakeholders to ensure security and