Senior Case Manager

Expereo International; Buenos Aires; Híbrido; ARS 1.000.000 - 1.400.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Health Insurance

Work From Home

Training & Development

Performance Bonus

Descripción de la vacante

Expereo is seeking a Senior Case Manager to resolve technical and non-technical issues related to Expereo’s services by liaising with customers and providers. The role focuses on identifying and establishing new processes and continuously optimizing existing ones to offer an excellent customer service experience.

You will oversee regional network operations, act as first-line support, and lead projects from design to deployment while collaborating with stakeholders to ensure security and

Formación

• Minimum 5+ years IT/telecom network experience.
• Deep knowledge of LAN/WAN protocols (OSPF, BGP, STP, VLANs, QoS).
• Experience with network security standards, 2FA, and VPN deployment (MPLS, IPsec, SSL).
• Familiarity with ITIL practices and SolarWinds Network Management.

Responsabilidades

• Oversee regional network switches and routers; troubleshoot underlay services.
• Provide first-line technical support for network systems with high availability and ITIL adherence.
• Lead network initiatives from design to deployment, including planning and timelines to restore services.
• Collaborate with internal/external stakeholders to deliver prompt, customer-focused technical support while maintaining security compliance.

Conocimientos

IT/Telecommunications experience

Network design

Network administration

Network support

Project management

English communication

Herramientas

SolarWinds

Cisco Nexus/Catalyst

Mikrotik

Descripción del empleo

We are theIntelligent Internet Platform.We connectPeople, PlacesandThingsanywhere,managing Internet Performancebetter than anyone else, while providingOne Global Experience,givingVisibility, ControlandSecuritythroughexpereoOne.

Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business' productivity with flexible and optimal Internet performance.

As a trusted partner of Fortune 500 enterprises, our continued aim and success in helping our customers and partners depends solely on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment.

About the role

TheSenior CaseManagerisresponsibleforresolvingalltechnicalandnon-technicalissuesrelatedto Expereo’s services, through liaising with our customers and local providers.

Thesuitablecandidatewillidentifyandestablishnewprocessesandcontinuouslyoptimizeexistingones,toenable Expereo to offer an excellent and unrivalled Customer Service experience.

Responsibilities

• Infrastructure & Network Management: Oversee regional network switches and routers. Troubleshoot underlay services using Cisco Nexus/Catalyst, Mikrotik.
• Support & Operations: Serve as first-line technical support for network systems, ensuring high availability through active monitoring (SolarWinds) and adherence to ITIL standards.
• Project Execution: Lead network initiatives from design to deployment, including analyzing requirements, creating test/implementation plans, and managing project timelines to restore services.
• Collaboration & Service: Partner with internal and external stakeholders to deliver prompt, customer-focused technical support while maintaining security compliance.

• 5+ years of hands-on IT/Telecommunications experience in network design, administration, and support.
• Routing & Switching: In-depth knowledge of protocols LAN and WAN protocols (OSPF, BGP, STP, VLANs, QoS, PoE) and redundancy protocols (VRRP, HSRP).
• Security & Remote Access: Solid foundation in network security standards, integrity monitoring, 2FA, and VPN deployment (MPLS, IPsec, SSL).
• Frameworks & Tools: Proficient with ITIL best practices and Network Management Systems (e.g., SolarWinds).
• Soft Skills: Excellent verbal and written English communication skills; strong project management skills; ability to thrive under pressure in a collaborative team environment.

• Private Health Insurance
• Work From Home
• Training & Development
• Performance Bonus