NOC Engineer: Lead Incident Resolution | Flexible Hours

Trinetix; Buenos Aires; On-site; ARS 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Medical insurance

Mental health support

Flexible hours

Inclusive culture

Language classes (English/Spanish)

Job summary

Trinetix is seeking a skilled NOC Engineer to join our international operations based in Argentina. You will monitor and troubleshoot IP and transmission networks, coordinate with external providers, and drive incident resolution with a focus on service continuity.

The role requires 3–5+ years in a NOC or similar, strong TCP/IP, MPLS, BGP and xWDM knowledge, CCNP Enterprise experience, and hands-on use of monitoring tools. Fluency in English and Spanish is valued.

Qualifications

• 3–5+ years of experience in a Network Operations Center (NOC) or similar environment.
• Strong technical expertise in network troubleshooting across IP and/or transmission platforms.
• Solid knowledge of TCP/IP, MPLS, BGP, QoS, xWDM technologies.
• CCNP Enterprise level knowledge (for IP-focused roles) or equivalent practical experience.
• Hands-on experience with network monitoring tools, incident handling, and fault management.
• Experience working with Linux/Windows environments.
• Strong communication skills and ability to collaborate with internal teams and external providers.
• Experience in documenting incidents and maintaining clear technical reporting.

Responsibilities

• Monitor the network across IP and transmission platforms (including xWDM) and underlying infrastructure.
• Act on alarms indicating service-impacting and potential service-impacting issues.
• Initiate and perform troubleshooting of faults and outages across relevant platforms.
• Resolve incidents at first line whenever possible, minimizing escalation to second-level support.
• Take full ownership of incidents and drive them to resolution and restoration.
• Collaborate with third-party providers during troubleshooting.
• Ensure accurate and timely documentation during and after incident resolution.
• Maintain clear communication with stakeholders during major incidents.
• Track SLA commitments, follow up on progress, and coordinate resolution across teams.
• Prepare root cause analysis and outage reports.
• Act as a single point of contact during planned maintenance and outages.
• Configure and contribute to the development of NOC monitoring tools and processes.
• Collaborate with internal teams to improve troubleshooting and information sharing.

Skills

NOC experience

Network troubleshooting

TCP/IP

MPLS

BGP

QoS

xWDM

CCNP Enterprise

Monitoring tools

Linux/Windows

Communication skills

Tools

Monitoring platforms

Linux/Windows

Job description

Trinetix is seeking a skilled NOC Engineer to join our international operations based in Argentina. You will monitor and troubleshoot IP and transmission networks, coordinate with external providers, and drive incident resolution with a focus on service continuity.

The role requires 3–5+ years in a NOC or similar, strong TCP/IP, MPLS, BGP and xWDM knowledge, CCNP Enterprise experience, and hands-on use of monitoring tools. Fluency in English and Spanish is valued.