Global NOC Engineer: Lead Incident Resolution & Uptime

Trinetix; Buenos Aires; On-site; ARS 136,430,000 - 204,645,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Mental health support

Flexible working hours

English/Spanish language classes

Global exposure

Job summary

Trinetix seeks a skilled NOC Engineer to monitor and troubleshoot the network across IP and transmission platforms, including xWDM, for global operations. You will own incidents from detection to restoration, collaborating with internal teams and external providers.

The role emphasizes documentation, proactive monitoring, and strong communication during major incidents, with opportunities to improve monitoring tools in an international, fast-paced environment.

Qualifications

• 3–5+ years of experience in a Network Operations Center (NOC) or similar environment.
• Strong technical expertise in network troubleshooting across IP and/or transmission platforms.
• Solid knowledge of TCP/IP, MPLS, BGP, QoS and xWDM technologies.
• CCNP Enterprise level knowledge (for IP-focused roles) or equivalent practical experience.
• Hands-on experience with network monitoring tools, incident handling, and fault management.
• Experience working with Linux/Windows environments.
• Strong communication skills and ability to collaborate with internal teams and external providers.
• Experience in documenting incidents and maintaining clear technical reporting.

Responsibilities

• Monitor the network across IP and transmission platforms (including xWDM) and underlying infrastructure (sites, fiber).
• Act on alarms indicating service-impacting issues and potential outages.
• Troubleshoot faults and outages across relevant platforms.
• Resolve incidents at first line where possible and escalate when needed.
• Take ownership of incidents and drive to resolution and restoration.
• Collaborate with third-party providers during troubleshooting.
• Document incidents clearly during and after resolution.
• Maintain clear communication with stakeholders during major incidents.
• Track SLA commitments and coordinate resolution across teams.
• Prepare root cause analyses and outage reports.
• Serve as SPOC during planned maintenance and outages.
• Configure and contribute to development of NOC monitoring tools and processes.
• Collaborate with internal teams to improve troubleshooting and information sharing.

Skills

Network troubleshooting

TCP/IP

MPLS

BGP

QoS

xWDM technologies

CCNP Enterprise

Linux/Windows

Incident handling

Documentation

Communication

Tools

Network monitoring tools

Incident management tools

Python scripting

Bash scripting

Job description

Trinetix seeks a skilled NOC Engineer to monitor and troubleshoot the network across IP and transmission platforms, including xWDM, for global operations. You will own incidents from detection to restoration, collaborating with internal teams and external providers.

The role emphasizes documentation, proactive monitoring, and strong communication during major incidents, with opportunities to improve monitoring tools in an international, fast-paced environment.