Senior Genesys Cloud Engineer - Remote & Global Impact

SmartRecruiters, Inc.; Buenos Aires; Híbrido; ARS 137.157.000 - 182.877.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Language courses

Relocation program

Work From Anywhere culture

Certification programs

Mentorship

Descripción de la vacante

Miratech is seeking a Senior Genesys Cloud Engineer to design, integrate, support, and optimize contact-center solutions. You will work with a global team to implement IVR, ACD, queues, bots, and omnichannel interactions using Genesys Cloud CX.

The role requires close collaboration with the Spanish team during Spain business hours and a shift that aligns with Argentina time. Strong English and Spanish language skills are essential as is hands-on experience with APIs, webhooks, and Bot Flows.

Formación

• 6+ years of experience designing, developing, configuring, and maintaining Genesys Cloud CX solutions.
• English B2+ and Spanish C1+ proficiency.
• Experience with REST API integrations, webhooks, and data actions.

Responsabilidades

• Design, develop, configure, and maintain Genesys Cloud CX solutions to meet technical and customer requirements.

Conocimientos

Genesys Cloud CX

Architect flows

REST APIs

Webhooks

Data Actions

Outbound Dialing

Analytics & Reporting

Bot Connector

Herramientas

Genesys Cloud CX APIs

Genesys Cloud Architect

Dialog Engine Bot Flows

Descripción del empleo

Miratech is seeking a Senior Genesys Cloud Engineer to design, integrate, support, and optimize contact-center solutions. You will work with a global team to implement IVR, ACD, queues, bots, and omnichannel interactions using Genesys Cloud CX.

The role requires close collaboration with the Spanish team during Spain business hours and a shift that aligns with Argentina time. Strong English and Spanish language skills are essential as is hands-on experience with APIs, webhooks, and Bot Flows.