Senior Genesys Cloud Engineer - Remote CX Solutions

Miratech; Córdoba; Presencial; ARS 113.184.000 - 158.457.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Culture of Relentless Performance

Comprehensive benefits

Remote work flexibility

Professional development programs

Descripción de la vacante

Miratech is seeking a Senior Genesys Cloud Engineer to design, integrate, support, and optimize contact-center solutions for global clients. The role emphasizes deep platform knowledge and customer-focused collaboration, with flexible service conditions and remote work.

The position requires close coordination with the Spanish team during Spanish business hours and fluency in English and Spanish. You will work across Architect, APIs, outbound dialing, and analytics to deliver high-quality

Formación

• 6+ years of experience designing, developing, configuring, and maintaining Genesys Cloud CX solutions.
• English B2+ and Spanish C1+ proficiency.
• Hands-on experience with Genesys Cloud Architect, including call, messaging, IVR, and bot flows.
• Hands-on experience with Genesys Cloud Platform APIs, including REST API integrations, queries, webhooks, and process automation.
• Experience with Genesys Cloud Data Actions for integrating external REST/JSON APIs.
• Experience configuring Genesys Cloud Outbound Dialing, including Predictive, Progressive, and Preview Campaigns.
• Experience with Recording, Quality Management, Analytics, and Reporting, including recording configuration, tagging, quality assurance processes, dashboards, and Analytics APIs.

Responsabilidades

• Design, develop, configure, and maintain Genesys Cloud CX solutions.
• Design and optimize interaction flows in Genesys Cloud Architect, including IVR, ACD, queues, bots, omnichannel interactions, callbacks, and social messaging.
• Configure and optimize Genesys Cloud routing, including queues, skills, schedules, and routing rules.
• Develop and maintain integrations with external systems using Genesys Cloud Platform APIs, webhooks, and Data Actions for REST/JSON APIs.
• Develop and maintain Outbound Dialing configurations, including Predictive, Progressive, and Preview Campaigns, as well as recording and quality management capabilities.
• Implement conversational automation using Dialog Engine Bot Flows and third-party bots through Bot Connector; configure Genesys Cloud analytics, dashboards, and reporting solutions.
• Provide Level 2/3 technical support for incidents and service requests while collaborating with technical and business teams to deliver effective solutions.

Conocimientos

Genesys Cloud CX

Genesys Cloud Architect

REST APIs

Webhooks

Data Actions

Outbound Dialing

Bot Flows

API Integrations

English Proficiency

Spanish Proficiency

Herramientas

Genesys Cloud Platform APIs

Dialog Engine Bot Flows

Descripción del empleo

Miratech is seeking a Senior Genesys Cloud Engineer to design, integrate, support, and optimize contact-center solutions for global clients. The role emphasizes deep platform knowledge and customer-focused collaboration, with flexible service conditions and remote work.

The position requires close coordination with the Spanish team during Spanish business hours and fluency in English and Spanish. You will work across Architect, APIs, outbound dialing, and analytics to deliver high-quality