Junior Genesys Cloud Support Engineer (L1) - Remote

Miratech; Buenos Aires; Presencial; ARS 45.297.000 - 81.535.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Relocation program

Remote work flexibility

Certification opportunities

Descripción de la vacante

Miratech is seeking a Junior L1 Genesys Support Engineer to work on Genesys Cloud projects in a full-time, remote capacity. You will perform callflow updates, upgrades, and issue resolution for US-based customers in PST hours, collaborating with a global team.

We value quick learners who are customer-focused, detail-oriented, and eager to grow in Genesys technology. If you thrive in a fast-paced support environment, join our Relentless Performance culture.

Formación

• Experience in Technical Support and troubleshooting.
• Ability to work within SLA requirements.
• Detail-oriented with a responsible, patient approach to problem-solving.
• Fast learner with proactive mindset and willingness to grow.
• Fluency in Spanish (native) and English (B2+) to communicate with US-based customers.

Responsabilidades

• Receiving & processing requests per alerts & calls, within the defined SLA.
• Clarification of the incoming request with Customers, ticket creation and routing of the ticket to L2 Engineer.
• Timely reaction to calls alerts
• Following support procedures and participation in procedures improvement
• Acknowledging alerts from the OpsGenie
• Creating tickets
• Implementing fixes of L1/L2 level according to pre-defined procedures

Conocimientos

Troubleshooting

Technical Support

SLA Knowledge

Attention to detail

Growth mindset

Fast learner

Team player

Genesys knowledge

Spanish (native)

English (B2+)

Herramientas

Genesys Cloud

Descripción del empleo

Miratech is seeking a Junior L1 Genesys Support Engineer to work on Genesys Cloud projects in a full-time, remote capacity. You will perform callflow updates, upgrades, and issue resolution for US-based customers in PST hours, collaborating with a global team.

We value quick learners who are customer-focused, detail-oriented, and eager to grow in Genesys technology. If you thrive in a fast-paced support environment, join our Relentless Performance culture.