Senior Genesys Cloud Engineer – Remote, Global Impact

Miratech; Buenos Aires; Presencial; ARS 135.820.000 - 196.185.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Language courses

Relocation program

Remote work

Certification programs

Descripción de la vacante

Miratech is seeking a Senior Genesys Cloud Engineer to design, integrate, and optimize contact-center solutions. The role requires close collaboration with the Spanish team during Spanish business hours (10:00–18:00 Spain time; ~5:00–13:00 Argentina time), with fluency in Spanish and English.

Responsibilities include designing and maintaining Genesys Cloud CX solutions, optimizing IVR/bot flows, configuring routing, and developing integrations using Genesys Cloud Platform APIs and Data Actions.

Formación

• 6+ years designing Genesys Cloud CX solutions.
• English B2+ and Spanish C1+ proficiency.
• Hands-on Genesys Cloud Architect, including call/messaging/IVR/bot flows.
• Experience with REST API integrations and webhooks.
• Experience with Data Actions and outbound dialing.

Responsabilidades

• Design, develop, configure, and maintain Genesys Cloud CX solutions to meet requirements.
• Design and optimize interaction flows (IVR, ACD, queues, bots, omnichannel).
• Configure routing, queues, skills, schedules, and routing rules.
• Develop integrations with external systems via REST/JSON APIs.
• Implement outbound dialing campaigns and recording/QA capabilities.
• Use Dialog Engine Bot Flows and Bot Connector for bot integrations; set up analytics and dashboards.
• Provide Level 2/3 support with cross-team collaboration.

Conocimientos

Genesys Cloud CX

Genesys Cloud Architect

REST API integrations

IVR and bot flows

Outbound dialing

Data Actions

Analytics APIs

Bot Connector

Dialog Engine

Herramientas

Bot Connector

Dialog Engine

Descripción del empleo

Miratech is seeking a Senior Genesys Cloud Engineer to design, integrate, and optimize contact-center solutions. The role requires close collaboration with the Spanish team during Spanish business hours (10:00–18:00 Spain time; ~5:00–13:00 Argentina time), with fluency in Spanish and English.

Responsibilities include designing and maintaining Genesys Cloud CX solutions, optimizing IVR/bot flows, configuring routing, and developing integrations using Genesys Cloud Platform APIs and Data Actions.