Senior Genesys Cloud Engineer — Remote CX Automation Leader

SmartRecruiters, Inc.; Córdoba; Híbrido; ARS 1.800.000 - 3.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Relocation program

Language courses

Remote work

Professional development

Descripción de la vacante

Miratech is seeking a Senior Genesys Cloud Engineer to design, integrate, support, and optimize contact-center solutions. The role requires close cooperation with the Spanish team during Spanish business hours, and fluency in both Spanish and English.

Responsibilities include designing and maintaining Genesys Cloud CX solutions, architecting interaction flows, and building integrations via REST APIs, webhooks, and Data Actions. Remote work is available with international collaboration.

Formación

• 6+ years of experience designing, developing, configuring, and maintaining Genesys Cloud CX solutions.
• English B2+ and Spanish C1+ proficiency.
• Hands-on experience with Genesys Cloud Architect, including call, messaging, IVR, and bot flows.
• Hands-on experience with Genesys Cloud Platform APIs, including REST API integrations, queries, webhooks, and process automation.
• Experience with Genesys Cloud Data Actions for integrating external REST/JSON APIs.
• Experience configuring Genesys Cloud Outbound Dialing, including Predictive, Progressive, and Preview Campaigns.
• Experience with Recording, Quality Management, Analytics, and Reporting, including recording configuration, tagging, quality assurance processes, dashboards, and Analytics APIs.
• Nice to Have: Experience with Genesys Dialog Engine Bot Flows and Bot Connector; Experience with WEM.

Responsabilidades

• Design, develop, configure, and maintain Genesys Cloud CX solutions, ensuring alignment with technical and customer requirements.
• Design and optimize interaction flows in Genesys Cloud Architect, including IVR, ACD, queues, bots, omnichannel interactions, callbacks, and social messaging.
• Configure and optimize Genesys Cloud routing, including queues, skills, schedules, and routing rules.
• Develop and maintain integrations with external systems using Genesys Cloud Platform APIs, webhooks, and Data Actions for REST/JSON APIs.
• Develop and maintain Outbound Dialing configurations, including Predictive, Progressive, and Preview Campaigns, as well as recording and quality management capabilities.
• Implement conversational automation using Dialog Engine Bot Flows and third-party bots through Bot Connector; configure Genesys Cloud analytics, dashboards, and reporting solutions.
• Provide Level 2/3 technical support for incidents and service requests while collaborating with technical and business teams to deliver effective solutions.

Conocimientos

Genesys Cloud CX

Genesys Cloud Architect

APIs & Webhooks

Outbound Dialing

Data Actions

Analytics & Reporting

Technical Support (L2/L3)

Dialog Engine Bot Flows

Herramientas

Genesys Cloud APIs

REST API

Webhooks

Descripción del empleo

Miratech is seeking a Senior Genesys Cloud Engineer to design, integrate, support, and optimize contact-center solutions. The role requires close cooperation with the Spanish team during Spanish business hours, and fluency in both Spanish and English.

Responsibilities include designing and maintaining Genesys Cloud CX solutions, architecting interaction flows, and building integrations via REST APIs, webhooks, and Data Actions. Remote work is available with international collaboration.