Premium Coffee Boutique Sales & Member Experience Lead

YO AI Labs; Quilmes; Hybrid; ARS 138,361,000 - 184,482,000; Full time

Job summary

Medtronic in Buenos Aires is seeking a Senior Customer Experience (CX) Specialist to analyze and improve the end-to-end customer journey across channels, delivering insights that drive satisfaction and loyalty. This flexible, full-time role collaborates with Marketing, Sales, Digital, Operations and Support to implement CX initiatives and track performance with dashboards and metrics.

Applicants should have a university degree and at least three years in CX or service design, with strong

Qualifications

• Bachelor's degree completed in Administration, Marketing, Engineering or related field.
• Three years of CX, service design or insights experience.
• Experience with CX tools, journey mapping, and customer research methods.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work in cross-functional and multicultural environments.
• Experience with data analysis and visualization tools like Excel, Power BI or Tableau.
• Experience facilitating workshops and interviews with stakeholders.
• Experience in health, medtech, or regulated industries is a plus.

Responsibilities

• Map end-to-end customer journeys across channels and touchpoints.
• Identify pain points and improvement opportunities from qualitative and quantitative insights.
• Support design and implementation of CX initiatives.
• Analyze customer feedback data (NPS, CSAT, CES, churn, LTV) to spot trends.
• Collaborate with Marketing, Sales, Digital, Operations, and Support to implement improvements.
• Develop and monitor CX dashboards and performance indicators.
• Facilitate workshops to gather insights and align stakeholders.
• Contribute to a customer-centric organizational culture and document best practices.

Skills

CX experience

Journey mapping

Stakeholder management

Analytical thinking

Cross-functional collaboration

Communication skills

Power BI

Excel

Healthcare knowledge

Education

University degree in Admin/Marketing/Engineering

Tools

Power BI

Tableau

Excel

Job description

Senior Customer Experience (CX) Specialist Argentina

Flexible Work Arrangement Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina Full time R70229 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

El Especialista en Customer Experience (CX) es responsable de analizar y mejorar la experiencia del cliente a lo largo de todo el journey, identificando puntos de dolor y oportunidades de mejora, y apoyando el diseño e implementación de iniciativas que aumenten la satisfacción, lealtad y valor para el negocio. Es un modelo de trabajo flexible en Buenos Aires, Argentina.

Responsabilidades

• Mapear y analizar los customer journeys end‑to‑end a través de diferentes canales y puntos de contacto
• Identificar pain points y oportunidades de mejora basadas en insights cualitativos y cuantitativos
• Apoyar el diseño e implementación de iniciativas orientadas a mejorar la experiencia del cliente
• Analizar datos de feedback de clientes (por ejemplo NPS, encuestas y otros insights) para identificar tendencias y oportunidades de acción
• Colaborar con equipos cross‑functional como Marketing, Ventas, Digital, Operaciones y Customer Support para implementar mejoras de experiencia
• Apoyar el desarrollo y seguimiento de indicadores de experiencia del cliente y dashboards de desempeño
• Facilitar workshops y sesiones de trabajo para recopilar insights y alinear stakeholders
• Contribuir al desarrollo de una cultura organizacional centrada en el cliente
• Documentar procesos, customer journeys y buenas prácticas de experiencia del cliente

Conocimientos y experiencia necesarios

• Título universitario en Administración, Marketing, Ingeniería o áreas relacionadas (Ya culminado y con titulo)
• Tres años de experiencia en Customer Experience (CX), Service Design, Insights de mercado, consultoría o áreas similares
• Experiencia en customer journey mapping y metodologías de investigación de clientes
• Conocimiento de métricas de CX como NPS, CSAT, CES, churn, LTV y programas de feedback de clientes
• Fuertes habilidades analíticas y de resolución de problemas
• Excelentes habilidades de comunicación y gestión de stakeholders
• Capacidad para trabajar en entornos cross functional y multiculturales
• Experiencia con herramientas de CX, frameworks de journey mapping o metodologías de service design
• Conocimiento de herramientas de análisis y visualización de datos (por ejemplo Excel, Power BI o Tableau)
• Experiencia facilitando workshops y entrevistas con stakeholders
• Experiencia en industrias de salud, medtech o sectores altamente regulados es un plus

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

Equal Employment Opportunity

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. This employer participates in the federal E‑Verify program to confirm the identity and employment authorization of all newly hired employees.