Ecommerce Cx Specialist: Remote, Ai-Driven Support & Ops

Americanflat; Quilmes; Hybrid; ARS 1,200,000 - 1,800,000; Full time

Job summary

Medtronic is seeking a Senior Customer Experience (CX) Specialist for Argentina, with a flexible work arrangement in Buenos Aires. The role focuses on analyzing and improving customer experiences across the journey, identifying pain points, and driving initiatives to increase satisfaction and business value.

A cross‑functional, multilingual environment offers growth and impact. The candidate will map journeys, leverage qualitative and quantitative insights, and partner with Marketing, Sales,

Qualifications

• Bachelor's degree completed in Administration, Marketing, Engineering or related field.
• Three years of experience in Customer Experience (CX), Service Design, market insights, consulting or similar areas.
• Experience with customer journey mapping and customer research methodologies.
• Knowledge of CX metrics such as NPS, CSAT, CES, churn, LTV and customer feedback programs.
• Strong analytical and problem‑solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to work in cross‑functional and multicultural environments.
• Experience with CX tools, journey mapping frameworks, or service design methodologies.
• Experience using data visualization tools (Excel, Power BI or Tableau).
• Experience facilitating workshops/interviews with stakeholders.
• Healthcare, medtech or regulated industries is a plus.

Responsibilities

• Map and analyze end‑to‑end customer journeys across channels and touchpoints.
• Identify pain points and improvement opportunities from qualitative and quantitative insights.
• Support design and implementation of initiatives to improve customer experience.
• Analyze customer feedback data (e.g., NPS, surveys) to identify trends and actions.
• Collaborate with cross‑functional teams (Marketing, Sales, Digital, Operations, Customer Support) to implement CX improvements.
• Support development and tracking of CX metrics and performance dashboards.
• Facilitate workshops and working sessions to gather insights and align stakeholders.
• Contribute to building a customer‑centric organizational culture.
• Document processes, journeys, and CX best practices.

Skills

Customer Experience

Service Design

Market Insights

Consulting

CX Metrics

Data Analytics

Stakeholder Management

Cross-functional Collaboration

Workshop Facilitation

Health/Medtech experience

Education

Bachelor's degree in Administration, Marketing, Engineering

Tools

Power BI

Tableau

Excel

Job description

Senior Customer Experience (CX) Specialist Argentina

Flexible Work Arrangement

Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina

Full time

R70229

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

El Especialista en Customer Experience (CX) es responsable de analizar y mejorar la experiencia del cliente a lo largo de todo el journey, identificando puntos de dolor y oportunidades de mejora, y apoyando el diseño e implementación de iniciativas que aumenten la satisfacción, lealtad y valor para el negocio. Es un modelo de trabajo flexible en Buenos Aires, Argentina.

Las responsabilidades pueden incluir las siguientes y otras tareas pueden ser asignadas:

• Mapear y analizar los customer journeys end‑to‑end a través de diferentes canales y puntos de contacto
• Identificar pain points y oportunidades de mejora basadas en insights cualitativos y cuantitativos
• Apoyar el diseño e implementación de iniciativas orientadas a mejorar la experiencia del cliente
• Analizar datos de feedback de clientes (por ejemplo NPS, encuestas y otros insights) para identificar tendencias y oportunidades de acción
• Colaborar con equipos cross‑functional como Marketing, Ventas, Digital, Operaciones y Customer Support para implementar mejoras de experiencia
• Apoyar el desarrollo y seguimiento de indicadores de experiencia del cliente y dashboards de desempeño
• Facilitar workshops y sesiones de trabajo para recopilar insights y alinear stakeholders
• Contribuir al desarrollo de una cultura organizacional centrada en el cliente
• Documentar procesos, customer journeys y buenas prácticas de experiencia del cliente

Conocimientos y experiencia necesarios:

• Título universitario en Administración, Marketing, Ingeniería o áreas relacionadas (Ya culminado y con titulo)
• Tres años de experiencia en Customer Experience (CX), Service Design, Insights de mercado, consultoría o áreas similares
• Experiencia en customer journey mapping y metodologías de investigación de clientes
• Conocimiento de métricas de CX como NPS, CSAT, CES, churn, LTV y programas de feedback de clientes
• Fuertes habilidades analíticas y de resolución de problemas
• Excelentes habilidades de comunicación y gestión de stakeholders
• Capacidad para trabajar en entornos cross functional y multiculturales
• Experiencia con herramientas de CX, frameworks de journey mapping o metodologías de service design
• Conocimiento de herramientas de análisis y visualización de datos (por ejemplo Excel, Power BI o Tableau)
• Experiencia facilitando workshops y entrevistas con stakeholders
• Experiencia en industrias de salud, medtech o sectores altamente regulados es un plus

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.