Senior Churn & Revenue Recovery Specialist

Proppel Inc.; Argentina; À distance; ARS 52 946 000 - 127 071 000; Plein temps

Avantages offerts par ce poste

Unlimited PTO

US Holidays

Résumé du poste

Proppel Inc. is seeking a hands-on specialist to protect recurring revenue by reducing involuntary churn and recovering failed payments across multiple subscription brands.

You will own failed-payment recovery, optimize retries, update cards, and coordinate reminders. With 5+ years in subscription billing or payment operations, you will analyze trends, prevent cancellations, and collaborate with Finance, Technology, Customer Support, Lifecycle and Data Analytics to turn insights into action.

Qualifications

• 5+ years of experience in subscription billing, payment operations, dunning, or related field.
• Strong practical understanding of recurring payments, failed transactions, retry strategies and involuntary churn.
• Experience with high-volume subscription businesses, e-commerce, fintech or digital memberships.
• Fluent written and spoken English.

Responsabilités

• Own and optimize failed-payment recovery, including retries, timing, card updates, and reminders.
• Investigate why subscription payments fail and reduce avoidable cancellations.
• Monitor recurring payment success rates and coordinate with providers and platforms.
• Track payment failure rates, successful renewals, recovery rates and recovered revenue across multiple brands.
• Test improvements to retries, billing configurations and recovery processes to maximize renewals.
• Collaborate with Finance, Technology, Customer Support, Lifecycle and Data Analytics to turn insights into action.

Connaissances

Subscription billing

Payment operations

Dunning

Recoveries

Description du poste

Proppel Inc. is seeking a hands-on specialist to protect recurring revenue by reducing involuntary churn and recovering failed payments across multiple subscription brands.

You will own failed-payment recovery, optimize retries, update cards, and coordinate reminders. With 5+ years in subscription billing or payment operations, you will analyze trends, prevent cancellations, and collaborate with Finance, Technology, Customer Support, Lifecycle and Data Analytics to turn insights into action.