Senior Churn & Payment Recovery Specialist

Proppel Pty Ltd.; Argentina; Remote; ARS 105,971,000 - 148,359,000; Full time

Benefits offered by this job

Unlimited PTO + US Holidays

Remote-friendly

Job summary

Proppel Pty Ltd. is recruiting for a hands-on specialist to protect recurring revenue by reducing involuntary churn and recovering failed payments across a portfolio of subscription brands.

The role focuses on optimizing failed-payment recovery, retries, and customer communications to maximize renewals. You will work with Finance, Technology, Customer Support, Lifecycle and Data Analytics to translate insights into action while navigating multiple brands.

Qualifications

• 5+ years of experience in subscription billing or payment operations.
• Strong understanding of recurring payments and involuntary churn.
• Experience with high-volume subscription businesses, e-commerce, fintech or digital memberships.
• Proactive and detail-oriented with ability to collaborate across brands and teams.

Responsibilities

• Own and optimize failed-payment recovery strategies, including retries, timing, and reminders.
• Investigate causes of payment failures and implement prevention strategies.
• Monitor and improve recurring payment success rates with providers and platforms.
• Track metrics: failure rates, renewals, recovery rates and revenue recovered across brands.
• Test improvements to retries, billing configurations and recovery processes.
• Partner with Finance, Technology, Customer Support, Lifecycle, and Data Analytics to turn insights into action.

Skills

Subscription billing

Payment operations

Analytical thinking

Cross-brand collaboration

English fluency

Tools

Recharge

Shopify

Job description

Proppel Pty Ltd. is recruiting for a hands-on specialist to protect recurring revenue by reducing involuntary churn and recovering failed payments across a portfolio of subscription brands.

The role focuses on optimizing failed-payment recovery, retries, and customer communications to maximize renewals. You will work with Finance, Technology, Customer Support, Lifecycle and Data Analytics to translate insights into action while navigating multiple brands.