Senior Churn Specialist

Proppel Pty Ltd.; Argentina; Remote; ARS 105,971,000 - 148,359,000; Full time

Benefits offered by this job

Unlimited PTO + US Holidays

Remote-friendly

Job summary

Proppel Pty Ltd. is recruiting for a hands-on specialist to protect recurring revenue by reducing involuntary churn and recovering failed payments across a portfolio of subscription brands.

The role focuses on optimizing failed-payment recovery, retries, and customer communications to maximize renewals. You will work with Finance, Technology, Customer Support, Lifecycle and Data Analytics to translate insights into action while navigating multiple brands.

Qualifications

• 5+ years of experience in subscription billing or payment operations.
• Strong understanding of recurring payments and involuntary churn.
• Experience with high-volume subscription businesses, e-commerce, fintech or digital memberships.
• Proactive and detail-oriented with ability to collaborate across brands and teams.

Responsibilities

• Own and optimize failed-payment recovery strategies, including retries, timing, and reminders.
• Investigate causes of payment failures and implement prevention strategies.
• Monitor and improve recurring payment success rates with providers and platforms.
• Track metrics: failure rates, renewals, recovery rates and revenue recovered across brands.
• Test improvements to retries, billing configurations and recovery processes.
• Partner with Finance, Technology, Customer Support, Lifecycle, and Data Analytics to turn insights into action.

Skills

Subscription billing

Payment operations

Analytical thinking

Cross-brand collaboration

English fluency

Tools

Recharge

Shopify

Job description

Proppel is a recruitment agency connecting top talent across the US, Canada, and Latin America with opportunities at some of the most exciting companies in the world.

Whether you are looking for your next role or the right move to advance your career, we will make it happen.

What we're looking for

A US-based platform company runs five consumer membership brands across camping, outdoors, gaming, housing and boating, all on one shared system. The team is looking for a hands-on specialist to protect recurring revenue by reducing involuntary churn and recovering failed payments across the portfolio.

What You'll Be Doing

• Own and optimize failed-payment recovery, including retry strategies, retry timing, card updates, recovery automation and payment reminders.
• Investigate why subscription payments fail and put strategies in place to prevent avoidable cancellations.
• Monitor and improve recurring payment success rates, working with payment providers and subscription platforms.
• Track payment failure rates, successful renewals, recovery rates and recovered revenue across multiple brands.
• Test improvements to retries, billing configurations and recovery processes to maximize successful renewals.
• Partner with Finance, Technology, Customer Support, Lifecycle and the Data Analyst to turn insights into action (payment-related communications only, without owning broader email or SMS campaigns).

Requirements

• 5+ years of experience in subscription billing, payment operations, dunning, payment recovery or a related field.
• Strong practical understanding of recurring payments, failed transactions, retry strategies and involuntary churn.
• Experience with high-volume subscription businesses, e-commerce, fintech or digital memberships.
• Strong commercial and analytical thinking, with the ability to spot problems and solve them independently.
• Proactive and detail-oriented, and comfortable working across multiple brands and teams.
• Fluent written and spoken English.

Nice to Have

• Experience with Recharge (highly desirable), though strong payments candidates who can learn the platform are encouraged to apply.
• Familiarity with Shopify, payment gateways or payment processors.
• Unlimited Paid Time Off + US Holidays.

Notes:

*You are applying to work with an international company. Make sure your CV is in English, otherwise your application can't be considered.

*We consider candidates from Argentina and Mexico.

*If you don't have a formal portfolio, please share a Drive with various samples of your work.

*Please note this is a contractor position: As a contractor, you are responsible most of the time for managing your own contributions to social security, health insurance, and any applicable taxes or obligations in your country of residence. This can vary depending on the client. For contractor FAQs, please visit our website.