Senior Churn Specialist

Proppel Inc.; Argentina; Remote; ARS 52,946,000 - 127,071,000; Full time

Benefits offered by this job

Unlimited PTO

US Holidays

Job summary

Proppel Inc. is seeking a hands-on specialist to protect recurring revenue by reducing involuntary churn and recovering failed payments across multiple subscription brands.

You will own failed-payment recovery, optimize retries, update cards, and coordinate reminders. With 5+ years in subscription billing or payment operations, you will analyze trends, prevent cancellations, and collaborate with Finance, Technology, Customer Support, Lifecycle and Data Analytics to turn insights into action.

Qualifications

• 5+ years of experience in subscription billing, payment operations, dunning, or related field.
• Strong practical understanding of recurring payments, failed transactions, retry strategies and involuntary churn.
• Experience with high-volume subscription businesses, e-commerce, fintech or digital memberships.
• Fluent written and spoken English.

Responsibilities

• Own and optimize failed-payment recovery, including retries, timing, card updates, and reminders.
• Investigate why subscription payments fail and reduce avoidable cancellations.
• Monitor recurring payment success rates and coordinate with providers and platforms.
• Track payment failure rates, successful renewals, recovery rates and recovered revenue across multiple brands.
• Test improvements to retries, billing configurations and recovery processes to maximize renewals.
• Collaborate with Finance, Technology, Customer Support, Lifecycle and Data Analytics to turn insights into action.

Skills

Subscription billing

Payment operations

Dunning

Recoveries

Job description

What we're looking for

A US-based platform company runs five consumer membership brands across camping, outdoors, gaming, housing and boating, all on one shared system. The team is looking for a hands-on specialist to protect recurring revenue by reducing involuntary churn and recovering failed payments across the portfolio.

What You’ll Be Doing

• Own and optimize failed-payment recovery, including retry strategies, retry timing, card updates, recovery automation and payment reminders.
• Investigate why subscription payments fail and put strategies in place to prevent avoidable cancellations.
• Monitor and improve recurring payment success rates, working with payment providers and subscription platforms.
• Track payment failure rates, successful renewals, recovery rates and recovered revenue across multiple brands.
• Test improvements to retries, billing configurations and recovery processes to maximize successful renewals.
• Partner with Finance, Technology, Customer Support, Lifecycle and the Data Analyst to turn insights into action (payment-related communications only, without owning broader email or SMS campaigns).

Requirements

• 5+ years of experience in subscription billing, payment operations, dunning, payment recovery or a related field.
• Strong practical understanding of recurring payments, failed transactions, retry strategies and involuntary churn.
• Experience with high-volume subscription businesses, e-commerce, fintech or digital memberships.
• Strong commercial and analytical thinking, with the ability to spot problems and solve them independently.
• Proactive and detail-oriented, and comfortable working across multiple brands and teams.
• Fluent written and spoken English.

Nice to Have

• Experience with Recharge (highly desirable), though strong payments candidates who can learn the platform are encouraged to apply.
• Familiarity with Shopify, payment gateways or payment processors.
• Unlimited Paid Time Off + US Holidays.

Notes:

*You are applying to work with an international company. Make sure your CV is in English, otherwise your application can't be considered.

*We consider candidates from Argentina and Mexico.

*If you don't have a formal portfolio, please share a Drive with various samples of your work.

*Please note this is a contractor position: As a contractor, you are responsible most of the time for managing your own contributions to social security, health insurance, and any applicable taxes or obligations in your country of residence. This can vary depending on the client. For contractor FAQs, please visit our website.