Sales & Order Operations Specialist (Latin America)

Alfa Laval; Tandil; On-site; ARS 900,000 - 1,500,000; Full time

Job summary

Alfa Laval in Argentina is seeking a Sales Support Specialist to provide commercial and operational support to distributors and internal stakeholders across Latin America. You will manage orders, resolve inquiries, and ensure timely, accurate responses through our digital platforms.

The role requires collaboration with Channel Managers, Sales, Finance and Logistics to improve the customer experience. Fluent English and Spanish, CRM and Excel skills, and experience with e-commerce tools are

Qualifications

• Bachelor’s degree in Industrial Engineering, Administration, Comex, Logistics or International businesses.
• 2+ years in order support, customer support, e-commerce operations, sales support or similar B2B roles.
• Experience handling customer inquiries, support tickets, complaints, and complex operational requests.
• Experience with CRM systems such as Salesforce or Microsoft Dynamics.
• Familiarity with e-commerce platforms, digital sales tools, or order management systems.
• Proficiency in Microsoft Office 365, particularly Excel.
• Advanced English proficiency (written and spoken).
• Fluent Spanish; Portuguese is a plus.
• Experience in industrial or multinational environments is desirable.

Responsibilities

• Provide order management and commercial support to distributors and partners across Latin America.
• Handle customer inquiries, tickets, complaints, and non-standard requests with timely responses.
• Support order-related activities including logistics follow-up, documentation, invoicing inquiries, credit holds, and export controls.
• Manage Alfa Laval’s e-commerce platforms, including Anytime and other digital tools.
• Provide basic technical/product guidance and coordinate with specialists as needed.
• Assist partner registration, platform access and digital tool onboarding.
• Conduct virtual training sessions for distributors and partner order handlers on digital tools.
• Prepare operational reports and monitor service performance for continuous improvement.
• Collaborate with Channel Managers, Sales, Finance, Logistics and other stakeholders to resolve customer needs.
• Demonstrate ownership and responsiveness to enhance customer experience.

Skills

CRM systems (Salesforce / Dynamics)

Excel

Order management

E-commerce platforms

English (Advanced)

Spanish (Fluent)

Portuguese (Plus)

Education

Bachelor's degree in Industrial Engineering / Administration / Comex / Logistics / International Business

Tools

Salesforce

Microsoft Dynamics

Office 365 / Excel

Job description

Alfa Laval in Argentina is seeking a Sales Support Specialist to provide commercial and operational support to distributors and internal stakeholders across Latin America. You will manage orders, resolve inquiries, and ensure timely, accurate responses through our digital platforms.

The role requires collaboration with Channel Managers, Sales, Finance and Logistics to improve the customer experience. Fluent English and Spanish, CRM and Excel skills, and experience with e-commerce tools are