Channel Sales & E-Commerce Support Specialist

Alfa Laval; Buenos Aires; Hybrid; ARS 49,453,000 - 64,907,000; Full time

Job summary

Alfa Laval in Argentina seeks a Sales Support Specialist to provide commercial and operational support to distributors and internal stakeholders across Latin America. You will manage customer inquiries, handle complex, non-standard order requests, and ensure timely, accurate support via digital platforms.

You will play a key role in supporting sales channels, improving the customer experience, and strengthening regional operations.

Qualifications

• Bachelor’s degree required in a related field such as Industrial Engineering, Administration, Comex, Logistics, or International Business.
• Minimum 2 years in order support, customer support, e-commerce ops, sales support, or similar B2B roles.
• Experience handling customer inquiries, tickets, complaints, and complex operational requests.
• Experience with CRM systems like Salesforce or Microsoft Dynamics.
• Familiarity with e-commerce platforms, digital sales tools, or order management systems.
• Strong Excel skills and MS Office proficiency.
• Advanced English and fluent Spanish; Portuguese a plus.
• Experience in industrial or multinational environments is desirable.

Responsibilities

• Provide order management and commercial support to distributors and channel partners across Latin America.
• Handle customer inquiries, tickets, complaints, and non-standard requests with timely, high-quality responses.
• Support order-related activities, including logistics follow-up, invoicing inquiries, and export controls.
• Manage Alfa Laval’s e-commerce platforms and digital tools.
• Offer basic product guidance and coordinate with technical specialists when needed.
• Support partner registration, platform access, and onboarding processes.
• Conduct virtual training sessions for distributors and partner order handlers.
• Prepare operational reports and monitor service performance for continuous improvement.
• Collaborate with Channel Managers, Sales, Finance, Logistics and other stakeholders to resolve customer needs.

Skills

Order support

CRM systems

E-commerce operations

Proactive communication

Excel

Education

Bachelor’s degree in Industrial Engineering / Administration / Logistics / International Business

Tools

Salesforce

Microsoft Dynamics

Alfa Laval e-commerce tools

Job description

Alfa Laval in Argentina seeks a Sales Support Specialist to provide commercial and operational support to distributors and internal stakeholders across Latin America. You will manage customer inquiries, handle complex, non-standard order requests, and ensure timely, accurate support via digital platforms.

You will play a key role in supporting sales channels, improving the customer experience, and strengthening regional operations.