Sales Support Analyst

Alfa Laval; Tandil; Presencial; ARS 900 000 - 1 500 000; Tempo integral

Resumo da oferta

Alfa Laval in Argentina is seeking a Sales Support Specialist to provide commercial and operational support to distributors and internal stakeholders across Latin America. You will manage orders, resolve inquiries, and ensure timely, accurate responses through our digital platforms.

The role requires collaboration with Channel Managers, Sales, Finance and Logistics to improve the customer experience. Fluent English and Spanish, CRM and Excel skills, and experience with e-commerce tools are

Qualificações

• Bachelor’s degree in Industrial Engineering, Administration, Comex, Logistics or International businesses.
• 2+ years in order support, customer support, e-commerce operations, sales support or similar B2B roles.
• Experience handling customer inquiries, support tickets, complaints, and complex operational requests.
• Experience with CRM systems such as Salesforce or Microsoft Dynamics.
• Familiarity with e-commerce platforms, digital sales tools, or order management systems.
• Proficiency in Microsoft Office 365, particularly Excel.
• Advanced English proficiency (written and spoken).
• Fluent Spanish; Portuguese is a plus.
• Experience in industrial or multinational environments is desirable.

Responsabilidades

• Provide order management and commercial support to distributors and partners across Latin America.
• Handle customer inquiries, tickets, complaints, and non-standard requests with timely responses.
• Support order-related activities including logistics follow-up, documentation, invoicing inquiries, credit holds, and export controls.
• Manage Alfa Laval’s e-commerce platforms, including Anytime and other digital tools.
• Provide basic technical/product guidance and coordinate with specialists as needed.
• Assist partner registration, platform access and digital tool onboarding.
• Conduct virtual training sessions for distributors and partner order handlers on digital tools.
• Prepare operational reports and monitor service performance for continuous improvement.
• Collaborate with Channel Managers, Sales, Finance, Logistics and other stakeholders to resolve customer needs.
• Demonstrate ownership and responsiveness to enhance customer experience.

Conhecimentos

CRM systems (Salesforce / Dynamics)

Excel

Order management

E-commerce platforms

English (Advanced)

Spanish (Fluent)

Portuguese (Plus)

Formação académica

Bachelor's degree in Industrial Engineering / Administration / Comex / Logistics / International Business

Ferramentas

Salesforce

Microsoft Dynamics

Office 365 / Excel

Descrição da oferta de emprego

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources.

Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About The Job

We are looking for a Sales Support Specialist to join our team in Argentina, providing commercial and operational support to our distribution partners and internal stakeholders across Latin America.

In this role, you will be responsible for managing customer inquiries, resolving complex and non-standard order-related requests, and ensuring timely and accurate support through our digital platforms.

You will play a key role in supporting our sales channels, improving the customer experience, and strengthening the efficiency of our regional operations.

Key Responsibilities

• Provide order management and commercial support to distributors, integrators, system builders, and other channel partners across Latin America.
• Manage and resolve customer inquiries, tickets, complaints, and non-standard order-related requests, ensuring timely and high-quality responses.
• Support order-related activities, including logistics follow-up, documentation, invoicing inquiries, credit holds, and export control requirements.
• Manage and support the use of Alfa Laval’s e-commerce platforms, including Anytime and other digital tools.
• Provide basic technical and product-related guidance, coordinating with technical specialists when required.
• Support partner registration, platform access, and digital tool onboarding processes.
• Conduct virtual training sessions for distributors and partner order handlers to strengthen their knowledge and use of digital tools.
• Prepare operational reports and monitor service performance to identify opportunities for continuous improvement.
• Collaborate closely with Channel Managers, Sales, Finance, Logistics, and other internal stakeholders to ensure effective resolution of customer needs.
• Contribute to a positive customer experience by demonstrating ownership, responsiveness, and a continuous improvement mindset.

What you know

• Bachelor’s degree in industrial engineer, Administration, Comex, Logistics, International businesses.
• At least 2 years of experience in order support, customer support, e-commerce operations, sales support, or similar B2B roles.
• Experience handling customer inquiries, support tickets, complaints, and complex operational requests.
• Experience working with CRM systems such as Salesforce, Microsoft Dynamics, or similar platforms.
• Familiarity with e-commerce platforms, digital sales tools, or order management systems.
• Proficiency in Microsoft Office 365, particularly Excel.
• Advanced English proficiency, both written and spoken.
• Fluent Spanish.
• Portuguese proficiency is a plus.
• Previous experience in industrial or multinational environments is desirable.

Who You Are

You are a proactive and customer-focused professional who enjoys solving problems and delivering high-quality service.

You demonstrate strong organizational skills, attention to detail, and the ability to prioritize multiple requests in a fast-paced environment.

You take ownership of challenges, respond with agility, and maintain a results-oriented mindset, even when dealing with complex or non-standard situations.

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate’s fit for a role. To help us achieve this, we apply Pymetrics assessments, and upon application, you will be invited to complete the assessment games.