SaaS Tech Support Specialist (SQL) – Remote, Growth Path

BairesDev; Buenos Aires; Remote; ARS 64,907,000 - 101,997,000; Full time

Job summary

BairesDev is seeking a Technical Support Specialist (SaaS | SQL) for a remote role in the Buenos Aires area. You will work at the intersection of client support and technical operations, diagnosing database, application, and infrastructure issues with a strong emphasis on SQL queries and live data.

You will collaborate with engineering to resolve complex cases, monitor production systems, and help document processes.

Qualifications

• 3+ years of technical support experience in a SaaS/software environment (non-negotiable).
• Strong SQL skills (queries, troubleshooting, working with live data).
• Experience supporting web-based applications in production.
• Ability to troubleshoot across multiple layers (database, application, network).
• Comfortable working with remote servers / environments (RDP).
• Strong English communication skills — you’ll interact directly with clients.

Responsibilities

• Diagnose and resolve issues across database, application, and infrastructure layers.
• Investigate system issues using SQL queries and monitor production environments.
• Resolve performance bottlenecks and data inconsistencies.
• Explain technical problems directly with clients and collaborate with engineering on complex cases.
• Proactively monitor systems, improve documentation, and strengthen internal processes.

Skills

SQL queries

Technical support

English communication

Remote work

Tools

RDP

SQL Profiler

Jira

Job description

BairesDev is seeking a Technical Support Specialist (SaaS | SQL) for a remote role in the Buenos Aires area. You will work at the intersection of client support and technical operations, diagnosing database, application, and infrastructure issues with a strong emphasis on SQL queries and live data.

You will collaborate with engineering to resolve complex cases, monitor production systems, and help document processes.