Representante de Atención al Cliente B2B Remoto

Zulay Kitchen; Rosario; À distance; ARS 46 120 000 - 70 718 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Training and professional development

Supportive and collaborative team

Career growth opportunities

Résumé du poste

Zulay Kitchen is seeking a friendly and customer-focused Customer Service Representative to join our team in a remote capacity. You will handle inquiries across phone, email, chat, and other channels, providing accurate product and policy information while maintaining a professional and helpful demeanor.

The ideal candidate will have excellent verbal and written communication, strong interpersonal skills, and the ability to multitask and stay organized in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, sales, travel, or admin preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.

Responsabilités

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with requests, reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs have been addressed.
• Maintain accurate customer information and communication records in company systems.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Coordinate with internal teams to resolve customer requests.
• Maintain a positive, professional, and solution-oriented attitude.
• Meet established customer service, quality, and productivity standards.
• Protect customer confidentiality and follow company policies and procedures.

Connaissances

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Multitasking

Attention to detail

CRM systems

Teamwork

Formation

High school diploma or equivalent

Outils

CRM systems

Description du poste

Zulay Kitchen is seeking a friendly and customer-focused Customer Service Representative to join our team in a remote capacity. You will handle inquiries across phone, email, chat, and other channels, providing accurate product and policy information while maintaining a professional and helpful demeanor.

The ideal candidate will have excellent verbal and written communication, strong interpersonal skills, and the ability to multitask and stay organized in a fast-paced environment.