Remote Customer Experience Pro - Luxury Coffee Boutique

Zulay Kitchen; La Pampa; Remote; ARS 600,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation

Training and professional development

Supportive team environment

Career growth opportunities

Job summary

Zulay Kitchen is seeking a friendly, professional Customer Service Representative to join our remote team. You will respond to inquiries via phone, email, chat, and other channels, provide accurate product information, and help customers with reservations, changes, and follow-ups.

You will maintain customer records, escalate complex issues, and work with internal teams to resolve requests. A high school diploma and strong communication, problem-solving, and teamwork are essential.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, travel, or admin is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Professional and friendly attitude with calmness in difficult situations.
• Attention to detail and ability to multitask effectively.

Responsibilities

• Respond to customer inquiries by phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Assist customers with reservations, changes, cancellations, and general questions.
• Resolve customer concerns professionally and efficiently.
• Follow up with customers to ensure their needs are addressed.
• Maintain accurate customer information in company systems.
• Escalate complex issues when necessary and coordinate with internal teams.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Calm under pressure

Organizational skills

Attention to detail

Multitasking

Teamwork

Independent work

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Zulay Kitchen is seeking a friendly, professional Customer Service Representative to join our remote team. You will respond to inquiries via phone, email, chat, and other channels, provide accurate product information, and help customers with reservations, changes, and follow-ups.

You will maintain customer records, escalate complex issues, and work with internal teams to resolve requests. A high school diploma and strong communication, problem-solving, and teamwork are essential.