Remote Technical Support Consultant for B2B SaaS & Security

Supportyourapp-1; Buenos Aires; Remote; ARS 69,232,000 - 100,002,000; Full time

Benefits offered by this job

Remote work

International environment

USD compensation

Career development

Referral rewards

Work-life balance

Job summary

SupportYourApp is seeking a Technical Support Consultant to lead client onboarding, diagnose complex connectivity issues, and guide client IT teams in ensuring secure data collection across cloud and on‑prem environments. You will tailor remediation guidance for enterprise clients and collaborate with internal engineering to resolve root causes.

The role emphasizes high‑touch, multi‑channel support (email, tickets, occasional live sessions) with a fully remote setup and global, multicultural

Qualifications

• Excellent English communication at C1 level, both spoken and written.
• 2+ years in Technical Support, Application Support, or Technical Account Management handling B2B software.
• Strong understanding of data storage, security, and access across cloud and on‑prem platforms (M365, Google Workspace, AWS, Azure).
• Solid understanding of SaaS/IaaS, network topologies, and enterprise access controls.
• Proven ability to trace data flows in centralized logging platforms and diagnose connectivity or permission issues.
• Tech-savvy with AI-driven data security platforms and compliance frameworks.

Responsibilities

• Act as main technical lead for client onboarding, data scanning, and environment discovery troubleshooting.
• Diagnose and resolve deep connectivity issues to ensure secure metadata collection across client data systems.
• Resolve discovery errors and guide client IT on directory fixes.
• Audit service logs and error patterns to isolate bugs and misconfigurations.
• Translate telemetry into actionable guidance for client IT admins and internal engineering.
• Assist IT teams in configuring secure network paths and access permissions for deployment.
• Document and escalate unresolved core product issues to engineering for rapid resolution.
• Track recurring technical issues to recommend product improvements and reduce downtime.
• Provide high-touch, multi‑channel technical support (email, tickets, live sessions) to corporate clients.

Skills

Excellent English (C1)

2+ years in Tech Support/TAM

Cloud data security basics

Troubleshooting

Customer-oriented

Tools

LDAP

Active Directory

PowerShell

kubectl

SQL

M365 / Google Workspace / AWS / Azure

Job description

SupportYourApp is seeking a Technical Support Consultant to lead client onboarding, diagnose complex connectivity issues, and guide client IT teams in ensuring secure data collection across cloud and on‑prem environments. You will tailor remediation guidance for enterprise clients and collaborate with internal engineering to resolve root causes.

The role emphasizes high‑touch, multi‑channel support (email, tickets, occasional live sessions) with a fully remote setup and global, multicultural