Remote B2B Tech Support Specialist – Onboarding & Security

SupportYourApp; Buenos Aires; Remote; ARS 73,901,000 - 110,851,000; Full time

Benefits offered by this job

Fixed schedule: remote-friendly

Remote work with USD pay

International environment

Referral bonuses

Work-life balance

Career development

Trust-based culture

Job summary

SupportYourApp seeks a Technical Support Consultant to join our global team and lead client onboarding, data scanning, and environment discovery troubleshooting. You will diagnose complex connectivity issues and guide client IT teams to secure metadata collection across systems.

The role requires fluent English (C1), 2+ years in a technical support role for B2B software, and solid cloud/on‑prem data security knowledge. This is a remote, USD‑paid position with international exposure.

Qualifications

• Fluent English communication skills (C1 for speaking and writing).
• Minimum 2 years in Technical Support, Application Support, or Technical Account Management for B2B software.
• Strong understanding of data storage, security, and access across cloud and on‑prem environments (M365, Google Workspace, AWS, Azure).
• Solid understanding of SaaS/IaaS, network topologies, and enterprise access controls.
• Experience tracing data flows in centralized logging platforms to diagnose issues.

Responsibilities

• Act as the main technical lead for client onboarding, data scanning, and environment discovery troubleshooting.
• Diagnose and resolve connectivity issues for secure metadata collection across client data systems.
• Guide client IT teams on directory fixes and access controls while resolving discovery errors.
• Audit logs, patterns, and system behaviors to isolate bugs and misconfigurations.
• Translate telemetry into actionable guidance for client admins and internal engineers.
• Configure secure network paths and permissions for platform deployment.
• Document and escalate unresolved product issues to engineering for rapid resolution.
• Track recurring issues to advise on product improvements and reduce downtime.
• Provide high-touch, multi-channel support (email, tickets, live sessions) to enterprise clients.

Skills

Excellent English

2+ years experience

Troubleshooting

Customer-focused

Interpersonal skills

Cloud and on-prem data security

English (C1)

Tools

M365

Google Workspace

AWS

Azure

Active Directory

LDAP

Kubernetes

SQL

kubectl/shell

Job description

SupportYourApp seeks a Technical Support Consultant to join our global team and lead client onboarding, data scanning, and environment discovery troubleshooting. You will diagnose complex connectivity issues and guide client IT teams to secure metadata collection across systems.

The role requires fluent English (C1), 2+ years in a technical support role for B2B software, and solid cloud/on‑prem data security knowledge. This is a remote, USD‑paid position with international exposure.