Remote Technical Support Consultant: Enterprise Onboarding

SupportYourApp, Inc.; Argentina; Remote; ARS 90,873,000 - 136,310,000; Full time

Benefits offered by this job

Fixed schedule

Fully remote

USD compensation

Referral rewards

Work-life balance

People-focused leadership

Self-development culture

No time-tracking

Job summary

SupportYourApp is seeking a Technical Support Consultant to lead client onboarding, data scanning, and environment discovery troubleshooting. You will diagnose complex connectivity issues and guide client IT teams on directory fixes, while auditing logs to isolate bugs and access problems.

You will translate telemetry into actionable guidance for admins and engineering, configure secure network paths, and escalate unresolved product issues.

Qualifications

• Advanced English communication required.
• 2+ years in Technical Support, Application Support, or Technical Account Management handling B2B software.
• Strong understanding of data storage, security, and access across cloud and on-prem platforms (M365, Google Workspace, AWS, Azure).
• Knowledge of cloud concepts (SaaS/IaaS), networks, and enterprise access controls.
• Experience using centralized logging platforms to trace data flows and diagnose issues.
• Familiarity with AI-driven data security platforms and security compliance frameworks.

Responsibilities

• Act as the main technical lead for client onboarding, data scanning, and environment discovery troubleshooting.
• Diagnose and resolve connectivity issues to ensure secure metadata collection across client data systems.
• Resolve discovery errors and guide client IT teams on directory fixes.
• Audit service logs, identify bugs and misconfigurations, and support access restrictions.
• Translate telemetry findings into actionable guidance for client IT admins and internal teams.
• Assist IT teams in configuring secure network paths and permissions for deployment.
• Document and escalate unresolved core product issues to engineering for rapid resolution.
• Track recurring issues to propose product improvements and reduce downtime.
• Provide high-touch, multi-channel support (email, tickets, occasional live sessions) to enterprise clients.

Skills

English C1

2+ years exp

Cloud security

Logging & tracing

Troubleshooting

Customer-focused

Interpersonal skills

Tools

LDAP

Active Directory

Linux (Ubuntu)

Kubernetes

SQL

kubectl

Job description

SupportYourApp is seeking a Technical Support Consultant to lead client onboarding, data scanning, and environment discovery troubleshooting. You will diagnose complex connectivity issues and guide client IT teams on directory fixes, while auditing logs to isolate bugs and access problems.

You will translate telemetry into actionable guidance for admins and engineering, configure secure network paths, and escalate unresolved product issues.