Remote Enterprise Technical Support Consultant

Supportyourapp-1; Buenos Aires; Remote; ARS 106,019,000 - 181,747,000; Full time

Benefits offered by this job

Fixed schedule

Remote work

USD compensation

Referral rewards

Work-life balance

No time-tracking

Growth opportunities

Multicultural team

Job summary

SupportYourApp is seeking a Technical Support Consultant to lead onboarding, diagnose complex connectivity issues, and guide client IT teams toward secure configurations. You’ll work across cloud and on-prem environments, translating technical findings into actionable guidance for enterprise clients.

Join a multicultural, fully remote team delivering high‑touch support in a rigorous, growth‑focused setting.

Qualifications

• Excellent English communication skills (C1 level for spoken and written).
• At least 2 years in Technical Support, Application Support, or Technical Account Management handling B2B software.
• Strong understanding of data storage, security, and access across cloud and on-prem platforms (M365, Google Workspace, AWS, Azure).
• Understanding of cloud architecture (SaaS/IaaS), network topologies, and enterprise access controls.
• Experience navigating centralized logging platforms to trace data flows and diagnose failures.
• Tech-savvy with AI-driven data security platforms and security compliance frameworks.
• Excellent troubleshooting and problem-solving abilities.
• Customer-oriented and responsible attitude.
• Excellent interpersonal skills.

Responsibilities

• Act as the main technical lead for client onboarding, data scanning, and environment discovery troubleshooting.
• Diagnose and resolve deep-stated connectivity issues to ensure secure metadata collection across client data systems.
• Resolve discovery errors and guide client IT teams on directory fixes.
• Audit service logs, error patterns, and system behaviors to isolate software bugs and access restrictions.
• Translate telemetry and findings into clear guidance for client IT admins and internal teams.
• Assist IT teams in configuring secure network paths and access permissions for platform deployment.
• Document, package, and escalate unresolved core product issues to engineering for rapid resolution.
• Track recurring technical issues to recommend product improvements and prevent downtime.
• Provide high‑touch, multi-channel technical support (email, tickets, occasional live sessions) to enterprise clients.

Skills

English proficiency

B2B tech support

Cloud architectures

Data security platforms

Troubleshooting

Communication

Interpersonal skills

Tools

LDAP

Active Directory

Linux (Ubuntu)

Kubernetes

kubectl

SQL

Job description

SupportYourApp is seeking a Technical Support Consultant to lead onboarding, diagnose complex connectivity issues, and guide client IT teams toward secure configurations. You’ll work across cloud and on-prem environments, translating technical findings into actionable guidance for enterprise clients.

Join a multicultural, fully remote team delivering high‑touch support in a rigorous, growth‑focused setting.