Remote Tech Support Leader (Cybersecurity)

Move Your Biz; Buenos Aires; Remote; ARS 65,037,000 - 92,909,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Annual wellness days

Job summary

Proofpoint's Product Support Engineer role in Cordoba, Argentina is a hands-on technical position focused on delivering advanced software support to enterprise customers and partners. The role requires strong Linux command line fluency, deep debugging skills, and effective communication to resolve complex issues.

You will collaborate with cross-functional teams, document solutions, and contribute to the knowledge base while maintaining high service levels in a security-centric environment.

Qualifications

• 4+ years in a Technical Support role.
• Excellent written and verbal customer-facing communication.
• Proficient with Linux command line environments.
• Advanced grep/regex and log scraping skills.
• Experience debugging email systems and using remote hosting tools.
• Familiarity with security products (e.g., Palo Alto, Cisco, Symantec, McAfee, Fortinet) is a plus.

Responsibilities

• Provide advanced software technical support to customers, resellers, and partners via phone and ticketing system.
• Manage cases to meet SLO guidelines and respond to alerts.
• Publish Knowledge Base articles and provide feedback for training.
• Serve as SME for select technical skills and mentor junior engineers.
• Lead by example in technical proficiency and customer care.
• Coordinate with Account Managers, SEs, and Professional Services to ensure positive interactions.

Skills

Linux CLI

Regex/grep

Email security tools

Customer communication

Remote troubleshooting

Networking security products

Tools

Linux command line tools

Job description

Proofpoint's Product Support Engineer role in Cordoba, Argentina is a hands-on technical position focused on delivering advanced software support to enterprise customers and partners. The role requires strong Linux command line fluency, deep debugging skills, and effective communication to resolve complex issues.

You will collaborate with cross-functional teams, document solutions, and contribute to the knowledge base while maintaining high service levels in a security-centric environment.