Remote Product Support Engineer - Security Tech

RateHawk; Buenos Aires; Remote; ARS 2,009,000 - 3,794,000; Full time

Job summary

Proofpoint is seeking a Product Support Engineer in Cordoba, Argentina, to deliver advanced software support to customers. You will diagnose issues, use Linux command line, and document solutions in knowledge bases while collaborating with Account Managers and SEs.

Responsibilities include handling tickets, updating cases, and providing white-glove service to enterprise customers, often working in a Linux environment with cross-functional teams.

Qualifications

• 4+ years of experience in a Technical Support role.
• Excellent written and verbal communication with customers.
• Proficient in Linux command line environments.

Responsibilities

• Provide advanced software technical support to customers via phone and ticketing system.
• Manage cases to ensure adherence to SLO guidelines.
• Create alerts and other customer communications as needed.

Skills

Technical support

Linux CLI

Log analysis

Email debugging

Remote troubleshooting

Security products experience

Tools

grep

regex

Linux tools

Job description

Proofpoint is seeking a Product Support Engineer in Cordoba, Argentina, to deliver advanced software support to customers. You will diagnose issues, use Linux command line, and document solutions in knowledge bases while collaborating with Account Managers and SEs.

Responsibilities include handling tickets, updating cases, and providing white-glove service to enterprise customers, often working in a Linux environment with cross-functional teams.